Patient Service Coordinator - San Antonio, Texas

Patient Services Coordinator – Hospital Valet & Guest Experience

Why LAZ Parking?

• Compensation: $13/hr plus tips!
• Part-time opportunity available
• Drivers license required
• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training: No experience? We have you covered!
• Free company uniform

Benefits:

• 401(k) with Employer Match
• Medical, dental, vision – 3 plan options!

The following programs are available to help support you, free of charge.

• Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.
• Smoking Cessation Program

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Spirit of the Position

The Patient Services Coordinator is the welcoming face of our hospital’s front‑of‑house experience. This role blends compassionate patient support with smooth valet and arrival operations: greeting patients and visitors, coordinating vehicle drop‑off and retrieval, assisting with mobility needs, providing clear wayfinding, and ensuring a calm, safe, and seamless arrival experience that reflects our hospital’s standards of care.

Who You Are

• Warm and reassuring. You welcome patients and families with kindness, professionalism, and empathy—especially during stressful or emotional moments.
• Dependable and discreet. You uphold patient confidentiality and follow all hospital procedures.
• Steady under pressure. You remain composed and solution‑oriented during peak times, medical emergencies, and sensitive situations.
• Clear communicator. You coordinate effectively with clinical staff, security, transport teams, and visitors.
• Team-oriented and proactive. You anticipate needs, support colleagues, and step in wherever needed for smooth operations.
• Responsible decision-maker. You use sound judgment and follow institutional policies when navigating unexpected issues.

Key Responsibilities

Patient & Visitor Reception

• Greet arriving patients, families, and visitors with professional, compassionate service.
• Provide wayfinding assistance and information about hospital departments, check‑in processes, and visitor protocols.
• Assist guests with mobility devices—including wheelchairs—and coordinate transport when needed.

Valet & Arrival Operations

• Safely and efficiently park and retrieve vehicles; secure and log keys following hospital procedures.
• Maintain orderly traffic flow at main entrances to support and minimize wait times.
• Assist with patient loading/unloading, ensuring comfort and safety.

Payment & Transaction Management

Process validated parking tickets, payment transactions, POS operations, and end‑of‑shift reconciliations.

Vehicle Security & Documentation

Maintain accurate parking logs, document vehicle conditions, and follow incident‑reporting protocols.

Coordination with Hospital Departments

Partner with patient access, security, environmental services, nursing units, and transport teams to support arrivals, discharges, and special assistance needs.

Issue Resolution

Address patient or visitor concerns with empathy and professionalism; escalate issues appropriately to supervisors or hospital leadership.

Operational & Event Support

Assist with traffic control during peak hours, community events, emergency situations, or high‑volume clinic days.

Support special transportation needs for patients requiring additional assistance.

Reporting & Compliance

Complete daily activity and cash reports as required.

Document service incidents.

Adhere to all hospital safety, infection‑prevention, and confidentiality standards.

Additional Duties

Perform other lobby or guest‑experience tasks as assigned to support a safe, welcoming hospital environment.

Qualifications & Experience

Education: High school diploma or GED preferred.

Experience:

• 1–2 years of experience in valet, patient transport, customer service, or hospitality preferred.
• Healthcare or high‑volume service environment experience is a strong asset.

Cash Handling: Experience with POS systems and reconciliation preferred.

Technical: Comfortable using mobile dispatch apps, parking management tools, and basic hospital or visitor‑management systems.

Language: Proficiency in English required; additional languages valued in a patient-care setting.

Licensure: Valid driver’s license with a clean driving record required.

Skills & Attributes

• Compassionate, patient‑centered orientation.
• Polished interpersonal and communication skills.
• Strong attention to detail for vehicle logging and entry documentation.
• Ability to de-escalate conflicts with empathy and professionalism.
• Skilled multitasker who maintains composure in a fast-paced healthcare environment.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand for long periods and assist with wheelchairs and light patient-support tasks.
• Commitment to safety, confidentiality, and hospital professionalism.

Performance Expectations

• Deliver an exceptional, compassionate arrival experience for all patients and visitors.
• Maintain accurate and error-free transactional and vehicle records.
• Demonstrate timely follow‑through and proper documentation when resolving guest concerns or incidents.
• Uphold hospital safety, infection-prevention, and confidentiality standards at all times.

Physical Demands:

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.