PATIENT SERVICE REPRESENTATIVE

Responsibilities:

• Comply with the Mission and work in the Core Values of Saint John of God.

• Utilize the Patient Services Customer Service Standards during all interactions with patients, visitors, volunteers, students, and co-workers
• Facilitate patient registration and maintain the confidentiality of patients
• Conduct financial assessments, collect, and record patient fees.
• Maintain relevant statistics/logs
• Perform billing for assigned providers. Ensure that billing is current and accurate to meet the policy guidelines for posting.

• Task providers on unresolved encounters, pending charges.
• Communicate with CH program managers on appointment schedules including no-shows and broken appointments.

• Call to confirm calls
• Run meaningful use reports to ensure that Objective 8 and 9 is within compliance.

• Clerical duties such as scanning documents to Patient’s chart.

• Implement Medicaid and other manage care activities, including Medicaid (insurance) verification, eligibility screening and enrollment, also disenrollment procedures
• Provide information on services available at Camillus and in the community
• Schedule new and follow-up patient appointments as needed.
• Perform any other department or agency related duties or special projects as directed by Supervisor.

Requirements:

• Associates Degree, Bachelor’ preferred
• Equivalent work experience in customer service will be considered
• Bilingual (English/Spanish), Creole a plus
• Demonstrated ability to work effectively in a team environment
• Strong interpersonal and communication skills
• Strong organizational skills

Preferred Qualifications:

• Culturally sensitive to the needs of underserved populations
• Work effectively and productively in a team environment
• Prior patient care experience with underserved population
• Excellent interpersonal skills
• Excellent organizational skills