Patient Service Specialist

PATIENT SERVICES SPECIALIST

Job Description

This job description summarizes the essential responsibilities and requirements of the position. It is not intended to be all-inclusive. Duties and responsibilities may be modified or added as needed to meet the needs of the organization

Department: Patient Services

Reports To: Practice Administrator

FLSA: Non-Exempt

COMPANY ROLE

This position plays an important role in creating a smooth and welcoming front office experience. Responsibilities include checking patients in for appointments, verifying demographic and insurance information, scheduling follow-up visits, and supporting team members as needed.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Welcome and greet all patients and visitors.
• Register new patients and update existing patient demographics by collecting detailed patient information including insurance information.
• Collect monies due (co-pays, deposits etc.) from patient at time of check-in.
• Answer incoming calls with a courteous and professional approach, ensuring clear and consistent communication.
• Follow up on assigned referrals by verifying required information and coordinating with the Managed Care department as needed.
• Serves as a liaison between patients and physicians both by telephone and in person.
• Schedule appointments in the Practice Management system.
• Reconcile daily monies and close daily batch according to protocol.
• Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None.

KNOWLEDGE, SKILLS AND ABILITIES

Education and Experience

• High school diploma or equivalent required.
• Minimum two years of experience in a medical office setting. Knowledge of insurance billing principles and functions of HMO plans strongly preferred.
• Working knowledge of computers and basic software programs; experience with Electronic Health Records systems preferred; NextGen experience is a plus.
• Excellent verbal and written communication skills. Ability to handle complex situations while maintaining tact and diplomacy.
• Ability to work independently and as an integral part of a team. Must be able to organize and prioritize work flow.
• Ability to interact professionally with co-workers, patients and physicians and to understand and maintain confidential information.

Language Skills

Ability to read, write, analyze, and interpret correspondence and insurance regulations. Must be able to effectively present information and respond to questions from patients and the general public.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• How do you stay organized and make sure your work is completed accurately and on time, especially when things get busy?
• What does being a supportive team member look like to you?
• What type of work environment helps you perform at your best?

Experience:

• Medical office: 2 years (Preferred)
• Customer service: 2 years (Required)

Ability to Commute:

• Portland, OR 97210 (Required)

Work Location: In person