Surgical Patient Service Representative

Surgical Patient Care Representative

JOB SUMMARY: Serves as support personnel to include assisting with patient admissions, discharging patients, chart preparation, medical records, assisting nursing staff and providers as needed, and other collateral duties.

MINIMUM REQUIREMENTS:

• Current BLS

ESSENTIAL SKILLS AND ABILITIES:

1. Excellent customer service and communication skills.

2. Ability to work as a team member

3. Management of multiple tasks simultaneously.

4. Motivation to succeed.

5. Empathetic personality giving attention to patients needs and concerns

6. Working knowledge of Excel

7. Strong communication with attention to detail.

8. Respectful treatment of patients and co-workers.

RESPONSIBILITIES:

Clinical Skills

• Demonstrates competency and knowledge of preparing patient medical records
• Uses knowledge of medical record policy and procedures
• Actively participates in medical records QAPI.
• Identifies vital patient care needs and prioritizes accordingly.
• Coordinates patient care with other team members
• Keeps work clean, tidy and properly stocked, free of soiled equipment and supplies
• Reports abnormal or unexpected outcomes or observations to RN and/or physician.
• Demonstrates knowledge of aseptic technique
• Wears appropriate attire in restricted areas.
• Adheres to recommended traffic patterns.
• Demonstrates skill in appropriate use of equipment.
• Transports patients to and from and within the facility.
• Assists with preoperative patient preparation and postoperative patient discharge
• Assists with OR Turnover
• Cleans, restocks supplies as assigned.

Communication

• Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences
• Utilizes translation services when needed
• Utilizes appropriate services when needed to communication with employees and patients with speech and hearing disorders
• Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds

Quality

• Demonstrates a willingness to look at new ideas and work in a changing environment
• Understands, verbalizes, and participates in the quality improvement process.
• Supports initiatives designed to improve individual and organizational performance

ORGANIZATIONAL POLICIES:

1. Personal Appearance - Dresses appropriately for position.

2. Attendance/Punctuality - Is consistently at work and on time; ensure work responsibilities are covered when absent; arrives at meetings and appointments on time.

3. Dependability- Follows instructions, responds to upper management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

4. Safety and Security- Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

5. Physical Demands- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

6. Work Environment- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

7. Quality- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

8. Quantity- Meets productivity standards; completes work in a timely manner; strives to increase productivity.

Job Type: Full-time

Pay: From $15.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Ability to Commute:

• Baton Rouge, LA 70806 (Required)

Ability to Relocate:

• Baton Rouge, LA 70806: Relocate before starting work (Required)

Work Location: In person