Patient Service Specialist - Cardiac Diagnostics

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world .

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. This specific Patient Service Specialist will support the Cardiac Diagnostics team . This role is a great steppingstone to o thers within Customer Service and various departments within Cl eveland C linic .

A caregiver in this position works days from 6:00AM – 2:30PM, 7: 0 0AM – 3:30 PM or 8:00AM – 4:30PM .

A caregiver who excels in this role will:

• Provide a comprehensive , proactive and “Patients First” experience for patients and visitors.

• Investigate, triage and resolve patient issues using the established HEART model.

• Create a welcome and professional environment, interact with patients and ensure outstanding patient experiences.

• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.

• Enter and maintain confidential patient information.

• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• Process the workflow for the day.

• Potentially participate in patient outreach activities such as proactive patient calls to assist with health maintenance and care compliance.
  

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service

• OR Associate’s Degree and one year of experience

• OR Bachelor’s Degree

• Working knowledge of PC window applications

• Ability to perform basic math sufficient to process insurance co-pays
  

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology

• Ability to type a minimum of 30 words per minute or demonstrable personal computer keyboard skills