Patient Services Asst (TEMP)

Mission Statement

Michigan Medicine improves the health of patients, populations, and communities through excellence in education, patient care, community service, research, and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education, and research that together enhance our contribution to society.

Job Summary

The Children's Emergency Department is committed to the provision of high-quality health care services. We are actively seeking compassionate, enthusiastic, and patient-oriented individuals to join our clerical team and share our goal of creating the ideal experience for our patients, families, and staff.

The Patient Services Assistant is an essential member of the Children's Emergency Department team delivering clinical and operational support to achieve the highest levels of patient, staff, and faculty satisfaction.

Responsibilities*

• First point of contact for patients, families, and visitors to the ED, setting the tone of quality customer service for the duration of the guests' experience.

• Create new visit record in MiChart for each patient upon arrival to ED, performing detailed search to ensure error free process.

• As Unit Host, collaborate with Guest Services Specialist and clinical team to manage visitor flow.
• Ensure effective flow of information to patients and families/visitors by promptly addressing or relaying questions or concerns to appropriate members of the care team.
• Utilize various online systems to order supplies and equipment for all ED treatment areas through collaboration and communication with various support services and the ED clinical team.

• Serve as resource to nursing regarding Patient Food & Nutrition Services. Order all patient and guest meal trays, ensuring accurate, timely delivery.

Required Qualifications*

Graduation from high school or an equivalent combination of education and experience.

Physical Requirements

• This position requires infrequent standing/walking.

Desired Qualifications*

• Associate degree in business or Health Care Admin or related field.
• Knowledge of basic medical terminology.
• Experience working within a large, complex health care setting.
• Experience working with electronic health records.
• Two years' experience in a customer service-oriented position.
• Basic computer and data entry skills.
• Excellent organizational skills and the ability to multitask and appropriately prioritize responsibilities in a fast paced, stressful environment.
• Demonstrated excellence in customer service skills.
• Excellent attendance and punctuality.
• Ability to manage stress effectively.
• Versatile team player capable of handling a variety of complex assignments.
• Ability to take directions and communicate with colleagues, patients, and visitors courteously and respectfully at all times.
• Skillfully change direction when faced with new information.
• Maintain confidentiality in all matters.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

Modes of Work

On site.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This is a Temporary position, that could work day, evening, and night shifts. The Children's Emergency Department is a 24/7 unit including weekends and holidays.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

278795

Patient Services Asst (TEMP)

PATIENT SERVICES ASST (TEMP)

Michigan Medicine - Ann Arbor

Onsite

Part-Time

Temporary

Nonexempt

Um Hospital

MM CW Children's Emergency Svc

6/12/2026 - 6/19/2026

Temporary Job Opening