Patient Services Coordinator

CVR: Where Purpose Meets Work-Life Balance
We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact.

With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you!

The Patient Services Coordinator (PSC) – Confirmation Team is responsible for ensuring high patient confirmation rates and reducing no-shows through proactive outreach and follow-up. This role plays a key part in protecting the schedule, improving clinic efficiency, and enhancing patient experience. The PSC Confirmation team works alongside automated communication systems and is responsible for reaching patients who have not confirmed, ensuring appointments are secured in advance, and addressing any patient needs prior to their visit. This role includes a combination of outbound and inbound responsibilities, with a primary focus on confirmation and patient engagement.

Why work with CVR:

• Fast paced, learning work environment
• No weekends/no nights
• Bonus eligibility
• Medical, Dental & Vision insurance
• 401k Program
• Tuition reimbursement
• PTO + 8 paid holidays
• Centers closed for holidays
• Opportunity for continued growth & development

Schedule:

• Monday - Friday
• 9:00am - 6:00pm

Duties and Responsibilities:

• Appointment Confirmation and Outreach (Primary Focus)
• Conduct outbound calls to patients to confirm upcoming appointments
• Focus on reaching patients for appointments scheduled within the next few days
• Follow up on patients who did not respond to automated text, email, or IVR confirmation attempts
• Maintain high contact and confirmation rates to support clinic readiness
• Identify and resolve barriers preventing patients from confirming appointment

• Proactively reduce no-shows and last-minute cancellations through effective communication
• Assist patients with rescheduling when needed to retain appointments within the system
• Communicate patient concerns or risks to appropriate teams when necessary
• Support maintaining full and optimized clinic schedules

• Accurately document all patient interactions, confirmations, and updates in the system
• Ensure patient contact information is up to date
• Track and update confirmation status based on outreach results

• Meet or exceed KPIs related to confirmation rates, contact rates, and quality standards
• Maintain strong productivity and follow daily workflows and assigned tasks
• Adhere to call handling standards and communication guidelines
• Participate in coaching and continuous improvement initiatives

• Work closely with inbound teams, supervisors, and clinic staff to support daily operations
• Assist with additional outbound or inbound tasks as needed based on business needs
• Adapt to changing priorities, schedules, and workflows

Minimum Requirements:

• High School Diploma or equivalent required
• Customer service or call center experience preferred
• Strong communication and interpersonal skills
• Ability to handle a high volume of calls and multitask effectively
• Strong attention to detail and organizational skills
• Comfortable using multiple systems and tools
• Bilingual preferred

Additional Expectations

• Maintain a positive, patient-first attitude in all interactions
• Demonstrate accountability and ownership of assigned tasks
• Support team goals and contribute to a collaborative environment
• Perform other duties as assigned