Patient Services Representative

Starting with a single office a decade ago, two dentists founded and pursued the simple purpose of providing high-quality, affordable dental care for children and families. Today, with 22 offices and more on the way, our mission continues to provide high-quality, accessible, and comprehensive dental care throughout the communities we serve. At United Dental Partners, you will work with a diverse and highly talented team, and joining means you join a seamless network colleagues who work together to deliver great dental experiences.

A UDP Patient Services Representative is responsible for providing excellent patient service while handling inbound and outbound phone calls. This position serves patients by determining requirements, resolving problems, fulfilling requests and maintaining our database.

Schedule and location:

This is full time role Monday-Friday 9am-6pm.

Hybrid schedule 4-5 days a week work from home. 1 day per month in office.

Office and training: 4849 N Milwaukee Ave. Chicago, IL 60630

Job Responsibilities:
· Schedules dental appointments for General, Orthodontic, Pediatric and Oral Surgery

· Answers general patient queries

· Manages inbound and outbound calls in a timely manner

· Informs patients by explaining procedures, answering questions and confirming pricing

· Keeps records of all conversations in our call center database in a comprehensible way

· Answers questions related to patient insurance and determines eligibility

· Confirms patient appointments via outbound calls.

• Performs other duties as assigned

Job Requirements

Bilingual in Spanish is a plus
Previous experience in a Call Center or Customer Support role is preferred
Ability to provide outstanding Customer Service
Strong verbal communication skills along with the ability to actively listen
Ability to multi-task in a fast-paced environment
Acts professionally and with integrity

Job Type: Full-time

Pay: $16.60 - $17.60 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Call center: 1 year (Preferred)
• Dental office: 1 year (Preferred)
• Open Dental software: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: Hybrid remote in Chicago, IL 60630