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Patient Services Representative

Overview:

At Vista Community Clinic (VCC), we believe healthcare is more than medicine, it’s about hope, community, and impact. For over 50 years, we’ve been a leader in the community clinic movement, growing from a small volunteer-driven effort in Vista to a nationally recognized network of state-of-the-art clinics across San Diego, Orange, Los Angeles, and Riverside counties. Today VCC has 14 clinics serving over 70,000 patients annually, we continue our mission of delivering exceptional, patient-centered care where it’s needed most.

As a private, non-profit, multi-specialty outpatient clinic, VCC provides more than healthcare, we provide opportunity. Here your skills are celebrated, your growth is supported and your work makes a difference. We know that our success is a direct result of the exceptional talents and dedication of our employees.

✨For eligible employees, benefits include:
✅ Competitive compensation & benefits
✅ Medical, dental, vision
✅ Company-paid life insurance
✅ Flexible spending accounts
✅ 403(b) retirement plan

Why VCC?

Winner of the 2025 HRSA Gold Medal for Outstanding Care, placing VCC among the top 10% of Federally Qualified Health Centers in the U.S.
Recognized by HRSA as a National Quality Leader in Behavioral Health and Diabetes and for excellence in Preventive Health and Health IT.
A robust training & development culture to help you grow and advance your career.
A workplace built on respect, collaboration and passion for care.

Responsibilities:

Greet and respond to limited inquiries from patients and customers in a professional manner. Perform a variety of clerical functions.

Greet patients in-person and via telephone
Verify insurance eligibility and copy insurance cards
Perform financial and eligibility screening for clinic programs
Print daily schedule and confirm next day’s appointments
Complete appropriate paperwork as needed for patients: school excuses, Head Start forms, etc.
Make follow-up appointments for referrals from other sites
Call, reschedule and mail letters to all N/S patients
Responsible for patients checking in through completing encounters, personal records forms, etc.

Qualifications:

Minimum

High school graduate or equivalent
One year experience in a medical or dental office
Experience in verifying and billing insurance/program eligibility
Bilingual English/Spanish

Required Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Dental Records systems, NextGen preferred
Ability to interface with all levels of personnel in a professional manner
Excellent customer service skills and commitment to providing the highest level of customer satisfaction
Ability to type minimum 35 WPM

Preferred Skills/Knowledge/Abilities

Experience/familiarity with Practice Management and Electronic Medical Records systems, NextGen preferred
Experience/familiarity with computers, Microsoft Office products, business e-mail communication systems and internet search capabilities

Pay Range