Patient Services Representative - Dallas - Texas Orthopaedic Associates

Job Summary:

Coordinates all aspects of check-out by performing the duties and responsibilities listed below.

Duties and Responsibilities:

Maintains a high level of patient confidentiality at all times.
Provides quality customer service and professionalism when working with staff, patients, insurance carriers and all other related agencies.
Greets all patients and visitors in a friendly manner.
Schedules follow-up appointments.
Work status new and approved failed lists.
Reconciles credit card charges at the end of each day.
Collects co-pays and deductibles from insured patients, or full payment from uninsured patients; notifies patients of any outstanding balances.
Brings up patient visit in the computer system, posts daily charges and payments to accounts; prints receipt for patient.
Scans all reports/encounter forms to billing office and OAD files, and creates daily folders.
Process pre-surgery deposits.
Prepares money bag to be picked up by courier.
Assist front desk as needed.
Process bills for home health certification.
Balance credit card charges, checks and cash. Print reports and balance daily entries.
May be required to perform additional duties as directed by management.
All employees have a responsibility to comply with our organization’s policies and procedures, code of conduct.

Knowledge, Skills, Abilities, and Other Characteristics:

Supervisory Responsibilities - This job has no supervisory responsibilities.
Core Competencies – To perform this job successfully, an individual should demonstrate the following competencies:
- Customer Focus– The ability to demonstrate concern for satisfying one’s external and/or internal customers.
- Teamwork – as a team member, the ability and desire to work cooperatively with others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting groups to learn to work together.
- Attention to Communication – The ability to ensure that information is passed on to others who should be kept informed.
- Business and Industry Focus – The ability to effectively apply industry knowledge that supports the business.
- Ethics – The ability to treat people with respect, inspire trust in others, work ethically and with integrity, maintain strict confidentiality with patient and employee information, while upholding organizational values.

Language Skills – Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills – Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills – Knowledge of Centricity database software and general knowledge of Microsoft applications is helpful.
Other Skills and Abilities – Knowledge and understanding of medical insurance is helpful. Knowledge of billing is helpful.

Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Education & Qualifications:

Education – High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations – None.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous customer service experience is preferred.
- Previous experience in a medical practice environment is helpful.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
The employee is occasionally required to stand and/or walk.
The employee must frequently lift and/or move up to 10 pounds.

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