Patient Services Specialist (Behavioral Psychology)

• Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues.
• Obtain required information for both registration and financial documentation needed to complete the check-in process.
• Answers phones, directs calls as needed, takes messages, returns calls to answer inquiries/questions, and provides accurate and timely follow-up.
• Schedule new and follow-up patient appointments.
• Maintain and update scheduling calendars.
• Provide routine financial benefits.
• Monitor Epic work queue for tracking internal/external consults.
• Maintain a general understanding of insurance requirements as they relate to the Care Center.
• Under general supervision, perform advanced clerical or administrative tasks. Using varying methods, process transactions and select or devise the steps necessary to complete all assignments.

High School diploma, GED, or equivalent required.

Experience in customer service, administrative support, or other related area preferred.