Patient Support Specialist

Job Title: Patient Support Specialist

Please note: This is an on‑site position. We are not able to consider remote applicants.

Position Overview:
We are seeking a detail-oriented and patient-focused Patient Support Specialist to join our team. This role plays a key part in supporting both patients and internal staff by ensuring accurate account management, clear communication, and a smooth financial experience throughout the care process.

Key Responsibilities:

• Serve as a primary point of contact for patient account inquiries, providing clear and compassionate support
• Review and maintain patient account balances, including assisting with resolution of outstanding balances
• Verify insurance coverage and benefits prior to patient visits
• Proactively monitor and resolve insurance claim issues, including follow-up on delayed or denied claims
• Collaborate with internal teams to ensure accurate and timely billing processes
• Prepare daily schedules by identifying patient financial responsibilities, including copays and outstanding balances, and documenting relevant notes for staff awareness
• Maintain accurate and organized records in compliance with company policies

Qualifications:

• Previous experience in healthcare administration, medical billing, or a related field preferred
• Strong understanding of insurance processes, eligibility verification, and claims management
• Excellent communication and customer service skills
• High attention to detail and strong organizational abilities
• Ability to manage multiple tasks and follow through on open items

What We’re Looking For:

• A proactive problem-solver who takes ownership of tasks
• Someone who is comfortable discussing financial matters with patients in a professional and empathetic manner
• A team player who thrives in a fast-paced healthcare environment

Pay: $18.00 - $24.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person