Patient Transport Supervisor

If you are interested, please apply online and send resume to yadeleon@mlkch.org.

POSITION SUMMARY

Provides direct leadership and guidance to staff to ensure Transport to complete times are being met, Assist EVS/Transport Manager to

Maintain that quality and service is achieved and maintained. Assist with JCAHO compliance, Infection control Practice.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Participate in staff selection process. Interview candidates as needed. Schedule days off, holidays and vacations, ensuring that facility's needs are met in accordance with hours and position control
• Assign personnel to established work areas or project duties
• Patient and customer rounding with Directors
• Plan and coordinate project work to ensure that proper frequencies are maintained
• Ensure that staff receive proper orientation, initial training and ongoing education
• Ensure duty lists are revised and current at all times. Review duty lists with regular and relief associates periodically
• Assists nursing staff by transporting patients, locating equipment, obtaining charts and/or other information as required.
• Logs Transportation associates into Bed-Tracking zones, prepares beepers/keys and determines that all cleaning zones are adequately staffed. Logs into the Bed-Tracking interface and prints daily census.
• Prioritize bed needs based on: Bed Control needs, length of time discharge. Changes “routine” discharge assignment to “Next Discharge”.
• Contacts the EVS supervisor if Bed-Tracking targets are not being met by associates.
• Answers all calls within three rings and properly identifies oneself, and the department with a customer friendly tone of voice. Receives and answers the department Hotline and Bed-Tracking telephones. Dispatches associates to respond to customer service request.
• Assures that dispatch and hotline phones are transferred of forwarded to a “live voice” phone when leaving the dispatch area.
• Attends daily role calls/ Huddles at the start of the shift. Attends monthly department meetings and training sessions (Does well= attends 90% of meetings)
• Transports patients throughout the hospital campus by wheelchair and/or gurney and specimens to lab in a timely and safe manner.
• Demonstrates safe practices when transporting patients and assures safe delivery of equipment, charts, specimens, etc.
• Operates equipment and performs all assigned work in a safe manner.
• Demonstrates the correct application of the principles of infection control
• Maintains work load logs and records and communicates clearly and accurately
• Maintains gurneys and wheelchairs in working order and documents repairs
• Gathers data for and calls in daily productivity reports; prepares and turns in biweekly report.
• Turns in all required paperwork/documentation on a daily or as scheduled basis.
• Advises Department Director of departmental needs and/or problems and assists with departmental management as needed or requested.
• Assists Support Services staff as requested during time or slower periods.
• Adheres to established hospital/departmental policies and procedures, objectives, Quality Assessment and Improvement Program, legal, safely, environmental, infection control standards and patient's bill of rights.
• Maintains confidentiality of all information pertaining to patients and health care team activities.
• Exhibits a positive attitude and professional behavior in all contracts with public, staff, health care team workers, physicians, patients and patient families.
• Collaborates with supervisor to identify own career and educational needs. Attends all required Courses/classes as directed.
• In times of emergency or crisis, helps nursing and other staff as needed or directed. Performs other related duties as assigned or requested.
• Use a proactive approach to identifying and correcting facility quality assurance concerns. Timely follow-up is required
• Attend and participate in departmental staff meetings on a regular schedule. Attend ongoing staff development and training courses as offered by company and facility.
• Provide and monitor individual guidance and motivation to associates to enable each one to perform to his/her fullest potential
• Discipline associates when necessary according to progressive disciplinary guidelines
• Monitor associates' attendance and take proactive action when patterns of absenteeism are observed
• Keep records and appropriate log books current and maintain all necessary documentation. Monitor service binders in assigned areas on a daily basis taking appropriate action to client concerns/comments
• Participate in facility Quality Assurance Program as required. Ensure high quality Transport service is maintained in areas of assignment. Perform Quality Assurance Inspections as assigned with Unit Directors.
• Assign equipment to staff. Monitor daily equipment use, Ensure that all equipment is clean and professional in appearance at all times
• Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to appropriate assistant director. Prepare disciplinary action notices and conduct follow-up as required. Conduct disciplinary meetings with associates with guidance from appropriate assistant director.
• Respond to concerns and requests with a sense of urgency and take necessary corrective action including timely follow-up
• Participate in associate performance evaluations and make recommendations as needed. Conduct associate performance evaluations with guidance and approval from appropriate assistant director
• Participate in department safety and maintain a safe work environment at all times. Report all unsafe equipment and acts to appropriate assistant director
• Assure that the integrity of security at the facility is maintained at all times
• Handle special requests or projects and perform other duties as assigned
• Assist Transporters on an as needed basis
• Ensure office, storage and closets are clean, organized, well maintained and professional in appearance at all times
• Edits employees timecards utilizing Kronos
• Other duties as assigned

POSITION REQUIREMENTS

A. Education

• High school diploma or equivalent

B. Qualifications/Experience

• Minimum 3 year’s experience in a leadership, supervisor, or lead role in a hospital setting.

C. Special Skills/Knowledge

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook.
• Basic Life Support (BLS)