Patrol Officer (Residential Community)(Swing)

Patrol Officer (Residential Community)(Swing)

Schedule:

Wednesday – Sunday | 4:00 PM – 12:00 AM

Position Summary:

The Courtesy Patrol Officer is responsible for securing and monitoring multiple client properties throughout Irvine. This position requires active patrol, prompt response to dispatch calls, and consistent documentation using company-provided software.

Security Officers assigned to a large appartment community serve as Courtesy Patrol Officers (CPs) and are expected to maintain a visible, professional presence while supporting residents, property management, and dispatch operations.

Key Responsibilities

Patrol & Property Security

• Conduct mobile patrols of multiple assigned locations
• Perform gate openings and closures, lock-ups, and door checks
• Monitor properties for suspicious activity, trespassers, noise disturbances, and safety concerns
• Address trespassers in accordance with company policy
• Maintain a visible and professional presence at all times

Dispatch & Response

• Respond promptly to noise complaints, trespassers, and other service calls
• Maintain consistent communication with Gardens Dispatch
• Respond to both dispatch-assigned and system-generated tasks
• Complete a minimum of two tasks per hour (or one task every 30 minutes) per client standards

Reporting & Documentation

• Complete Daily Activity Reports (DARs) and Incident Reports using Silvertrac on a company-issued device
• Accurately document all patrol activity, incidents, and responses in real time
• Maintain clear, detailed, and professional written reports

Support & Team Coordination

• Assist Field Supervisors as needed
• Maintain professional communication with residents, management, and dispatch
• Follow all company and client policies and procedures

Work Environment

This position involves continuous patrol of a residential community and responding to active calls for service. Officers must remain alert, professional, and proactive throughout their shift while maintaining a strong security presence.

Minimum Requirements

• Must possess an active BSIS Guard Card
• Must have a valid driver’s license with a clean driving record
• Must have reliable transportation
• Must demonstrate strong customer service skills
• Must have strong verbal and written communication skills
• Must be able to read, write, and speak fluent English
• Must pass a background check and random drug testing
• Fair Housing training is preferred but not required

Allstate Security provides professional security services throughout California – from San Francisco down to Los Angeles, and continuing all the way through our headquarters area in San Diego, CA. For nearly a decade, we’ve offered comprehensive security solutions to a variety of clients as one of California’s premier security guard companies.

We specialize in armed guards, unarmed guards, patrol service, and mobile patrols. Our security officers will work seamlessly as a part of our team to secure premises, customers, employees, assets and everything in between.

Allstate Security provides reliable, qualified, professional officers who are trained and ready to respond to potential security threats and provide outstanding support and service.