Patron Services Assistant (Part-time, 13 hours/week)

SCHEDULE: 13 hours per week (approximate average)

• Tuesday & Friday 9am to 1pm
• Every other weekend: Saturday 12pm to 5pm & Sunday 12pm to 5pm

SALARY: $16.96 per hour

BENEFITS:

• Paid time off
• Paid holidays, including a "birthday" holiday
• Dental, life, and pet insurance

PURPOSE

SUMMARY OF DUTIES:

• Public Service (approx. 50%)
• Clerical Support (approx. 40%)

JOB RESPONSIBILITIES

Public Service

• Applies MPPL-values-based customer service
• Assists patrons at the public desk, on the telephone, and online
• Answers informational and directional questions
• Handles program and public meeting room registration and/or reservations
• Registers patrons for library programs
• Issues and monitors volunteer access badges including daily access badges for staff
• Makes opening, closing, and public emergency announcements
• Routes incoming telephone calls
• May serve as a Voter Registrar
• Provides various public civic services (vehicle sticker renewal, etc.)
• Assists patrons in the use of equipment items in the public service area

Clerical Support

• Assists with clerical duties for other departments
• Maintains department office supplies
• Maintains lost and found materials storage and retrieval of lost items.
• Maintains sign-out keys or equipment for meeting rooms and display cases
• Facilitates the distribution of museum passes to area attractions for patrons
• Prepares supply orders; unpacks and distributes supplies
• Processes postage for outgoing library mail
• Appropriately monitors and processes any inquiries received via the departmental email inbox

Special Projects

• Accompanies outreach staff on school visits and other outreach activities
• Responsible for display case assignments, upkeep, and general appearance
• Updates public bulletin board, as needed
• Acts as a public meeting room liaison for the village, community, and political groups
• May serve as Volunteer Coordinator for individuals volunteering their time at the library

Other

• Attends appropriate meetings, workshops and seminars
• Responsible for delivery of emergency jump bag to in-charge staff in case of evacuation
• Responsible for emergency announcements, as needed
• Serves on committees as assigned
• Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE

KNOWLEDGE, SKILLS & WORK CONDITIONS

Knowledge & Ability

• Ability to access, input and retrieve data from the computer
• Ability to operate a two-way radio and telephone
• Ability to handle and process cash and/or cash register
• Knowledge in the use of the Integrated Library System
• Knowledge of library policies and procedures

Behavioral Skills

• Commitment to Task. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records.
• Communication. Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well.
• Coping. Able to maintain a solution-oriented approach while dealing with interpersonal conflict, hazardous conditions, personal rejection, or time demands.
• Customer Focus. Able to demonstrate a high level of service delivery; do what is necessary to ensure internal and external customer satisfaction; deal with service failures and prioritize customer needs.
• Decision Making & Problem Solving. Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics; review facts and weigh options.
• Flexibility. Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
• Teamwork. Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
• Supporting Diversity, Equity, and Inclusion. Able to adapt behavior to others' styles; interact effectively with people who have different values, cultures, or backgrounds; optimize the benefits of having a diverse, inclusive, and equitable workforce.

Working Conditions

• Work is performed in a typical library environment.
• Work is performed while:
  • standing for varied lengths of time (from 2 - 6 hours)