PATRON SERVICES ASSISTANT - PATRON SERVICES

The Dayton Metro Library is hiring a part-time (32 hours per week) Patron Services Assistant for the Main Library in downtown Dayton. The successful candidate will excel at resolving patrons’ account issues with a pleasant demeanor, locating items for patrons, and providing basic assistance using our computers. We are looking for individuals who enjoy providing front-line customer service and who love to help people. Join our team today!

Essential Job Duties

• Provides courteous, welcoming and prompt circulation services to all patrons. Charges, discharges and reserves library materials. Enters circulation data into computer. Assists patrons at self-check stations.

• Computes and collects fines, registers and issues library cards, registers voters and Golden Buckeye participants. Answers phone and responds to patron inquiries.

• Assists patrons in finding and selecting library materials and in the use of the public computers, personal electronic devices and library virtual materials.

• Processes book drop returns, operates Materials Handling system, sorts delivery and mail, routes materials, searches for holds and missing items and processes unclaimed requests.

• Completes financial report, counts out cash drawer and coin bill acceptor, and makes a bank deposit as needed.

• Under the direction of the manager(s)/librarian(s), changes the circulation status of items and routes or discards items as appropriate.

• Assists with opening and closing duties.

• Processes new materials.

• Performs miscellaneous clerical duties such as mending materials, ordering and maintaining office supplies, and filling displays as assigned.

Job Qualifications

• High school diploma or general education degree (GED) and one to three months related experience and/or training, or equivalent combination of education and experience.

• Knowledge of circulation policies and procedures preferred.

• Ability to frequently use computer equipment, cash register and standard office equipment.

• General knowledge of PC equipment required.

• Ability to process patron fines and calculate change may be required.

• Ability to deal effectively with confrontational individuals and/or challenging situations.