Patron Services Coordinator

Description:

*This is a part-time, IMRF and VSP vision insurance eligible, 25 hours/ week supervisory position that requires availability to work evening and weekend shifts. This position accrues Sick and Vacation time monthly, and receives 2 paid holidays and 2 Floating Holidays annually*

Position Summary:

Direct the workflow of the department and delegate a variety of clerical tasks while performing the responsibilities of a Patron Services Clerk.

Essential Job Duties and Responsibilities:

• Assist in training and coaching Patron Services Clerks and Materials Clerks
• Resolve customer disagreements positively
• Issue Special Borrowing Accounts
• Examine, and appropriately route, materials for review
• Maintain billing for damaged and unreturned materials within the Library and the SWAN consortium
• Analyze report data for problem solving with patron accounts and circulated materials
• Serve as Team Leader which includes handling patron concerns, managing emergencies and opening and closing of the facility
• Balance cash drawer
• Facilitate meeting room reservation requests
• Other duties as assigned

Requirements:

Education:

• High School diploma or equivalent

Experience:

• Two years public library Patron Services department experience preferred
• Two years customer service experience

Knowledge, Skills and Abilities:

• Strong customer service orientation
• Ability to handle cash and credit transactions
• Ability to interpret and execute detailed procedures
• Interpersonal skills using tact, patience and courtesy
• Aptitude to direct others in their work
• Attention to detail, accuracy and organization
• Works collaboratively as a member of a team and independently with minimal direction
• Uses verbal, written and electronic communication effectively
• Proficient in using a personal computer and office productivity software
• Applies creative problem-solving to a variety of situations

Working Conditions/Physical Requirements:

• Multiple daily collection of materials from inside and outside book drop in varying temperature and weather
• Ability to, bend, stoop, carry, reach, pull, push and lift up to 20 pounds