Payments Analyst

• Ensure all financial schedules and deadlines are met, including weekly, monthly, quarterly, and annual reporting and audit requirements
• Support the accounting department by performing monthly reconciliations and identifying the root cause of variances and imbalances, ensuring all card-related activities are accurately reported and analyzed
• Monitor and manage chargeback claims, ensuring timely resolution and compliance with relevant policies and regulations. Utilize third-party systems to present required information on chargeback claims throughout their lifecycle
• Complete token transfers for franchises, branches, and all acquisitions and sales. Support acquisition integrations to align payment infrastructures
• Manage the Payments Support mailbox to assist with field and branch payment issues. Collaborate with collections, treasury support, branch managers, and other departments to resolve payment issues, facilitate refunds, and adjust payment applications
• Be responsible for a deep dive of internal and external data to identify acceptance cost and solution opportunities across the payments supply chain, both B2B and B2C. Provide actionable recommendations and support findings with detailed comparative analysis, program performance analytics, and mathematical models
• Lead data automation implementation and efficiencies for analysis through tools such as SQL Server and Power BI to consolidate and manage multi-vendor data
• Provide insights and recommendations to improve financial processes, analytics, and reporting
• Maintain confidentiality of all information, especially specified personal information, to preserve the organization's value
• Work on special projects, ad hoc reports, and other duties as assigned. The Payments Analyst will serve as a backup resource for Treasury Operations as needed. These duties include responsibilities such as performing daily cash management, cash forecasting, and ongoing bank administration

The Benefits. . .

• Challenging position with a financially stable and reputable company
• Opportunity for growth and advancement within the organization in external reporting, accounting, finance, tax, treasury, or operations
• Comprehensive benefits package including medical, dental, vision, maternity & life insurance.
• 401(k) plan with company match, employee stock purchase plan
• Discounts, tuition reimbursement, dependent scholarship awards
• Paid time off
• Work environment: Opportunity for a hybrid working arrangement once onboarded and trained.

Why Rollins?

Rollins, Inc., is a global consumer and commercial service company who provides accurate, comprehensive, and efficient pest management services for both residential and commercial customers. The Pest Management industry is $20B and growing and provides services and protection against termite damage, rodents, and insects to more than 2M customers in the US alone. Rollins is headquartered in Atlanta, GA and has over 800 locations worldwide, 20,000 teammates and reaches over $3B Revenues annually (NYSE: ROL).

The core business is operated through our wholly owned subsidiaries, the largest companies include Orkin US, HomeTeam Pest Defense, Clark Pest Control, Orkin Canada, Western Pest Services, Northwest Exterminating and TruTech Wildlife.

The mission of Rollins is to empower our brands to focus on best serving their teammates and customers.

• Bachelor’s degree in accounting, finance, economics, mathematics, or a similar field
• 0-2 years of relevant work experience
• Proficiency with Microsoft Office products, including Excel and Word
• Basic knowledge of finance principles with strong analytical skills
• Knowledge of Power BI, SQL Server, or other automation tools is a plus

• A team player with the ability to self-manage in a fast-paced, deadline-driven, and dynamic environment.
• Self-starter who is well organized, detail-oriented, and accurate, with the ability to manage and prioritize multiple complex tasks.
• Strong verbal and written communication and collaboration skills.
• Strong customer service and interpersonal skills with the ability to provide timely responses to customer needs and requests.
• Excellent critical thinking, problem-solving, and analytical skills. Proficient in gathering, researching, and analyzing information to identify problems and develop effective solutions.
• Strong intellectual curiosity and willingness to accept challenges. Capability to quickly recognize issues and opportunities to promote continuous process improvements.
• Demonstrates professionalism by acting with tact, respect, and integrity. Takes responsibility for actions, maintaining reliability, punctuality, and consistently meeting commitments.

Physical Demands / Working Environment:

• We require the ability to pass a drug screen and background checks. Candidates must have the ability to perform the requirements of the job with or without accommodations.
• Candidate must reside or be willing to self-relocate to the metro Atlanta area.