Payments and Operations Specialist

Life at Amplify

As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman seven years in a row. We’re also proud to say that we’re the only full-service financial institution that doesn’t have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.

Position Summary

The Payments and Operations Specialist is responsible for accurately performing of all the operational functions within the Payments & Operations Department in compliance with all Standard Operations Procedures including ACH, Debit Cards, Document Imaging, Mobile Deposits, BillPay, Item Processing, Member Research, Legal Request, and Wire Processing. The Specialist works closely with other departments to make certain all Payment & Operations functions operate effectively and efficiently, ensuring an accurate and timely process and demonstrating superior customer service with appropriate follow through with involved members and teammates.

RESPONSIBILITIES include the following. Other duties as assigned.

• Responsible for acceptance, analysis, and processing of electronic transfers and payments, including ACH, Mobile Deposit, Items Processing and Wire Transfers as outlined in the Standard Operating Procedures and in adherence to Regulations.
• Ensures all Debit Card claims are processed in a timely manner in accordance with Regulation E
• Must be able to operate independently, make sound decisions, and exercise good judgment during interactions with members and teammates
• Continuously identify opportunities to enhance our service and processes
• Accountable for ensuring all department processes are completed accurately
• Responds to member and teammate research requests
• Monitors various department email inboxes and phone loop
• Receives and processes legal notices
• Performs quality control reviews on scanned/imported documents
• Assist with management of plastic replenishments and audits
• Analyze and process daily, weekly, and monthly reports (i.e. BillPay, Debit Cards, Inactive accounts, etc.)
• Upholds credit union policies and procedures and champions organizational culture both internally and externally

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED) and a minimum of two years of relevant work experience (i.e. debit card, item processing, ACH, wires, and/or bank operations), preferably in a financial institution.

Certificates, Licenses, Registrations

Must be bondable. One or more of the following certifications is preferred: Accredited ACH Professional or National Check Professional.

Software and Equipment Requirements

To perform this job successfully, an individual must have knowledge of and be proficient in the use of a personal computer, Microsoft Office products (Windows, Word, Excel and Outlook); 10-key calculator and telephone.

The following is preferred: prior experience working with Hyland OnBase, FedLine, Fiserv DNA, knowledge of banking Regulations and ACH Rules

Must have reliable internet access of 50MBPS which is the minimum speed required to connect to several of our systems and platforms.

Other Qualifications

Ability to present a professional and personable disposition to members and teammates. Ability to handle daily routine minimal supervision. Ability to perform a volume of duties while maintaining accuracy, timeliness, and a positive attitude.

What We Offer

To build a better bank, you must build a better team. That’s why we’re committed to offering the best benefits to our team members. We want your time at Amplify to be a jumping-off point for personal and professional success, and this means offering benefits – including paid volunteer hours and development programs – that will engage your role in our community.

• Medical, Dental, and 401(k) programs for team members.
• Customized volunteer opportunities with our signature partners (Saint Louise House).
• Additional paid time off for volunteer-related activities.
• Undergraduate and graduate tuition benefits for eligible full-time and part-time team members.

Starting Pay & Benefits

This role offers base pay of $22.00 per hour. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.

Location

This remote role is available to candidates living in any of the following states:

Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming

Team Member Testimonials

Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.


Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.