Payments and Reconciliation Specialist

The Payment Operations (Level 1) role is responsible for supporting daily financial processes, ensuring accurate transaction handling, and maintaining smooth payment workflows across the organization. Key responsibilities include:

• Daily Payment Monitoring: Review the Payment Status Report and take action on any required payment refunds.
• Cash-Out Processing: Verify transfer setup details for all pending cash-out requests in the admin system and submit them for Level 2 approval.
• Returned Payments Handling: Monitor WorldPay and Revolut accounts for returned transactions, update the invoice payment status to Refunded, and notify Providers to review and correct their payment details.
• Provider Payouts: Examine transfer details for due Provider payments, identify transfers with high bank fees, and progress eligible payouts for second-level approval.
• Client Wallet Management: Update client wallet sheets with incoming payments and new invoices, and share updated wallet status with Customer Success agents.
• Invoice Reconciliation: Match client cash-in payments with corresponding invoices and submit completed reconciliations for Level 2 approval.
• Support Communications: Monitor the HubSpot inbox and Customer Success Slack channel for inquiries related to invoices and payments, ensuring timely responses.
• Cash Balance Funding: Ensure all cash balances are adequately funded for next-day payouts and request additional funding from the Payments Manager when needed.
• Reporting: Prepare and manage daily and weekly reports, including the Payment Status Report, Incomplete Payments Report, Incoming Payment Reports, and Cash Movement Reports.
• Issue Reporting: Log invoicing and payment-related bugs in Jira and collaborate with the development team to support timely resolution.

Job Type: Full-time

Work Location: In person