Payroll and Benefits Specialist

Location: Hybrid or Onsite in either Jackson or Westland. Occasion trips to any TRUE location will be required as needed, and training/orientation for the role will occur primarily in Jackson.

Reports To: HR Manager

Travel: 10%

Status: Full-Time, Non-Exempt

Join us in building a workplace that inspires purpose, growth, and joy. Are you a detail-oriented professional with a heart for people and programs that support legacy-defining moments? We're looking for a Payroll and Benefits Specialist to ensure our employees are cared for through accurate pay, meaningful benefits and compassionate support.

About Us:

We're not a traditional credit union-and that's by design. We're a values-driven, people-obsessed, fast-growing organization dedicated to helping people live well and dream beyond what they thought was possible. Payroll and Benefits here aren't just transactions and compliance, they're about care, dignity and creating systems and programs that help people thrive. This isn't a back-office role; it's a people-first position that touches lives, builds trust and helps our team feel seen, valued and secure.

If you love turning operational excellence into meaningful impact – through accuracy, empathy and a deep understanding of what people need - we'd love to see how you can help us grow.

What You'll Do:

• Own the payroll process from start to finish - accurate, timely, and confidential.
• Administer benefits including health, retirement and leave programs.
• Be a trusted resource for employees navigating pay, benefits, and life events.
• Collaborate cross-functionally with HR, Finance, and external vendors.
• Stay current on compliance, regulations, and best practices in payroll and benefits.
• Champion equity and care in every interaction.

Your Experience Includes:

• 2–5 years' related experience, preferably inclusive of payroll and/or benefits administration
• Associate's degree or equivalent with strong record keeping and accounting skills.
• Strong technical skills in multiple tools such as:
  • Prior UKG or other HRIS/Payroll software preferred.
  • Proficient in Microsoft 365, Adobe, instant messaging and email programs
• Effective communication skills with a professional presence across internal and external interactions
• High level of confidentiality and ability to manage sensitive information with discretion.
• Proven ability to meet deadlines and manage multiple priorities.
• Solid math skills, including calculations with decimals, percentages and fractions.
• Working knowledge of employment law, payroll and benefits administration preferred

Expected Starting Salary Range:

$22.20 - $29.14 per hour based on experience beyond what is required of the role and geographic location.

Benefits

• Benchmark-setting medical benefits; dental and vision benefits
• 401k AND employer-funded defined contribution pension plan
• Generous time off, paid holidays, and paid time for your birthday, inclusion time to celebrate cultural and religious holidays that matter most to you, and volunteer time to stay rooted in the work outside of work that refills your well
• TRUE Cares Paid Family Leave which provides qualifying employees with up to 200 hours of paid time for birth, bonding, adoption, foster care placement, and end-of-life care for qualifying family members
• Annual bonus reward program
• Company-paid short-term disability, long-term disability, and employee life insurance
• Tuition reimbursement
• Gym membership reimbursement
• Ongoing professional development investments

Ready to Lead the Future of Work with Us? Apply now and help us write a people-first story that stretches beyond imagination.