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Payroll Contact Center Analyst, Hourly Support 4, Payroll - Lakeland
Responsibilities include:
- serving as the first point of contact for the resolution of payroll related inquiries from current and former associates, external customers, Time Administrators, and Retail and Support Management
- managing the printing and distribution of physical payroll checks, which includes adhering to Sarbanes-Oxley (SOX) compliance guidelines for printing checks as well as ensuring proper distribution of the physical checks
- timely and accurate responses to payroll information requests from current and former associates
- analyzing hourly work time and rest breaks of minor associates in all operating states for violations of FLSA standards and child labor laws and adults in TN & KY based on state laws
- analyzing various weekly reports to ensure compliance with policies which may directly impact an associates pay
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