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PBX Agent- Full Time (Harrah's Ak-Chin Casino)
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Receives and processes all telephone calls received through the PBX switchboard in a clear and pleasant tone of voice.
HOW YOU WILL CREATE THE EXTRAORDINARY
- Direct calls to property departments and assist with information calls.
- Page/Radio other departments and guests in the casino.
- Give accurate information on events and promotions.
- Have extensive knowledge of restaurant and Bingo hours of operation and prices.
- Make restaurant reservations
- Have a good understanding of all departments to inform and direct guests flawlessly.
- Is the key communication area in the event of an emergency for both employees and guests.
- Have Knowledge of majority of extensions for transfer calls, without using directory.
- Assists hotel, such as stuffing envelopes and distributing items.
- Other data entry work for department and the property.
- Maintain property extension list.
- Maintain Hotel division information sheets.
WHAT YOU WILL NEED
- High school diploma/GED is required.
- Must possess a pleasant and easily comprehensible voice and fluently speak, write and understand the English language. Additional language skills are desired.
- Must have a cooperative and positive attitude and ability to get along and work as a team with co-workers.
- Previous experience in PBX or a reservations environment preferred.
- Typing, computer, filing and logging skills required.
- Must possess strong organizational skills.
- Must present a well-groomed appearance.
- Must be able to sit for long periods of time.
- Good spelling skills are necessary.
- Must possess capability to handle multiple tasks concurrently.
- Must be able to continuously maneuver around office, effectively work at a desk and sit for long periods of time.
- Must have the manual dexterity to operate a PBX, computer and other necessary office equipment.
- Must be able to respond calmly to demands of internal customers and emergencies and work in pressure situations.
- Must be able to work independently, be self-motivated and able to handle more than one function at a time.
- Must be able to work with and tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and areas with secondhand smoke
- Must be able to work at a fast pace, efficiently.
- Must be able to respond to visual, olfactory and aural cues.
- Must be able to operate in mentally and physically stressful situations
- Must be able to work a flexible schedule including weekends, evenings and holidays
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
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