PBX Operator

PBX Operator Services is an integral part of the hospital.. The PBX Operator Services Unit is the “front door” into the hospital for both the community and those throughout the world seeking information indigenous to the UCSF Health hospitals . PBX Operator Services staff answers both internal and external calls for the hospitals. . PBX Operator Services also provides limited patient information, when appropriate, per hospital policies. . In addition, several emergency procedures initiated throughout the medical center are executed from within the PBX Operator Services Unit. Each of these procedures is directly linked to the welfare and safety of both patients and staff. The telephone operator must have the ability to act independently in the absence of a supervisor or manager as well as be proactive in accomplishing tasks that relate to patient safety.