PBX Operator - Communications 30

Job description/Responsibilities: PART-TIME (0.6)
AM/PM SHIFTS
(Two AM shifts/ One PM shift/ rotating weekends)
APPROXIMATE PAY RANGE:
$25.52 - $30.47
Under general supervision, facilitates communication process between outside public, patients, and all operating departments.
ESSENTIAL DUTIES

• Answers and dispatches incoming, outgoing, and inter-office phone calls utilizing a digital PBX, walkie-talkie and Voice & Tone pagers.
• Operates PBX console system in relaying and forwarding calls to patients and hospital staff.
• Follows proper procedure in paging authorized personnel through overhead paging system for: Code Blue, Stats, Hospital personnel/Medical Staff without paging devices, announcement of visiting hours.
• Handles communication of emergency information regarding fire, bomb threat, and disaster situations.
• Maintains on-call schedules for the following area: Administration, Anesthesia, CRNA's, Cath Lab, Hospitalists and IT.
• Maintains log and key control system for selected departments.
• Performs quality and accuracy review of registrations and HPF/ILE (Image Link Engine) scanning. Track errors and provides feedback to management.
• Provides information to patient visitors in front lobby when there are no Auxilians at reception desk.

Required Qualification: **Education
High school or equivalent education preferred.
Experience
Previous communications is preferred.
Skills

• Good interpersonal skills.
• Knowledge of basic customer service techniques.
• Excellent knowledge of the English language and ability to enunciate clearly and correctly.