Pediatric Department Operations Manager

Awarded Best Quality of Care — Once Again!
Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most.
At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers.
We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay.

Position Summary
The Dorian Family Pediatric Operations Manager plays a key role in supporting the mission and daily function of the Dorion Family Pediatric Center. This position manages and ensures smooth scheduling, welcoming facility operations, and a supportive environment for families, staff, and community partners. In addition to managing logistics, room reservations, and family tours, the operations manager oversees PedsCare volunteer involvement, supports family-centered programming, and collaborates with the Foundation team on events that support the PedsCare program. This role provides direct support to the Director and acts as a central hub of communication and coordination for the Dorion Family Pediatric Center activities.
Essential Functions
Facility & Scheduling Oversight

• Manage daily scheduling and room reservations for family programming, clinical use, and community visits.
• Manage readiness and cleanliness of spaces, including supply stocking, room setup, and general upkeep.
• Lead welcoming tours of the facility for new families, donors, guests, and community stakeholders.

Volunteer and Student/ Intern Management

• Coordinate with the Volunteer Department to schedule and oversee volunteer assignments related to center activities, events, and administrative support.
• Serve as a liaison between volunteers and staff to ensure a meaningful and organized volunteer experience.
• Maintain records of volunteer hours and ensure compliance with organizational policies and onboarding requirements.
• Support the development of the Doula internship: coordinate and facilitate student experiences.

Program & Event Support

• Support logistics for internal family-focused events (remembrance activities, therapeutic programs, seasonal celebrations).
• Collaborate with program staff and volunteers to facilitate welcoming and impactful experiences for families.
• Work closely with the Foundation team to support fundraising, awareness, and donor events connected to the PedsCare program, including logistics, space planning, and day-of coordination.

Administrative & Executive Support

• Provide administrative support to the Pediatric Director, including scheduling, document preparation, and project tracking.
• Assist with data collection, reporting, and internal documentation related to center usage and programming impact.
• Help coordinate visits from external partners, potential funders, and leadership.

Team & Communication Coordination

• Act as a point of contact for internal departments, outside agencies, and guests utilizing the center.
• Promote timely, thoughtful communication among teams to ensure aligned use of space and programming.
• Uphold a welcoming, family-centered environment grounded in empathy and dignity.

Qualifications

Knowledge and Critical Skills

Knowledge of:

• Familiarity with pediatric, hospice, or family service settings strongly preferred.

Skilled at:

• Excellent communication, time management, and multitasking abilities.
• Proficient in Microsoft Office and scheduling platforms.
• Compassionate and professional demeanor with families navigating serious illness.
• Strong organizational awareness and ability to support cross-departmental goals.
• A warm, service-oriented presence with strong attention to detail.

Experience

• 3–5 years of experience in operations, program coordination, volunteer management, or facility oversight.

Preferred:

• Experience with volunteer coordination or donor event planning.
• Bilingual (Spanish/English) a plus.

License / Certification

• Current State of Florida Driver’s license with driving record acceptable to Community Hospice & Palliative Care insurance carrier; reliable transportation.

Education
Any combination of education and/or experience that would provide the required skill and knowledge for successful performance would be acceptable.

Typical qualifications would be equivalent to:

• Bachelor’s degree in healthcare administration, nonprofit management, hospitality, child development, or related field preferred.

Other Requirements

• Must have medical clearance for communicable diseases before direct patient contact.
• Current immunizations including but not limited to TB, Hepatitis, and Flu.

The knowledge, skills and abilities listed above are typically acquired through the levels of education and experience listed. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills, and abilities to perform the essential duties and responsibilities of the job, is acceptable.
This description is intended to describe the general nature and level of work performed by employees assigned to this role. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions required of employees in this position. The organization reserves the right to modify or amend the duties of the position or to require that additional tasks be performed as organizational needs change. This description does not constitute a contract of employment, and employment with the organization is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice.

Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.
Equal Opportunity Employer