Pega

This role supports a large global IT services organization that includes the service desk, learning and development, end-user technology, and equipment servicing, working within a structured and collaborative nine-person team. It offers exposure to a mega-scale IT environment and hands-on learning across diverse IT operational areas.

In this position, the Business Analyst II will contribute to a major ServiceNow migration initiative by gathering and documenting business requirements for on-premises processes, partnering with IT support engineering teams to map workflows, clarify needs, and produce high-quality documentation to support the overall migration effort.

• Gather and document business requirements for the ServiceNow migration.
• Conduct business process mapping and workflow documentation using ASONA, Lucidchart, and Microsoft 365 tools.
• Translate engineering requirements into clear, simplified language for both technical and non-technical audiences.
• Participate in stakeholder meetings (approx. 30%).
• Produce detailed documentation supporting IT support engineering and project teams (approx. 70%).
• Collaborate within a large organization with multiple verticals and stakeholders.

• Minimum 5 years of experience in business analysis or a related field.
• Strong business process mapping skills.
• Ability to translate technical concepts into understandable terms.
• Strong verbal communication and effective probing skills.
• Ability to work effectively in diverse, global environments.

• Knowledge of IT service management (ITSM).
• Experience with Lucidchart.
• Flexible schedule availability (no late-night shifts required).
• Degree preferred along with demonstrated continued learning.

Technology Doesn't Change the World, People Do. OpenKyber is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. OpenKyber works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

For applications and inquiries, contact: hirings@openkyber.com