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People & Culture Business Partner
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Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalized and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
As a People and Culture Business Partner for North America, you will be a hands-on driver of HR excellence and a go to partner for leaders and employees. You will have key responsibility for being an effective consultant to leadership and employees with full cycle employee lifecycle changes, including internal mobility, workforce planning, apply and improve policies, procedures and SOPs while handling day-to-day employee relations to ensure consistent, fair and compliant outcomes. You will lead the effective implementation and delivery of a broad range of People and Culture initiatives, programs and projects, working closely with leaders and the wider P&C team to bring them to life with a close attention to follow through and accuracy. You will also collaborate and support organizational and leadership development, provide practical advice on a wide spectrum of HR matters, and contribute your perspective to global initiatives that shape how we work.
Accountabilities
- Provide day to day HR consulting and coaching to leaders and employees on policies, procedures, SOPs and all aspects of the employee lifecycle, including performance, development, employee relations, leave and accommodations and immigration, while escalating complex wellbeing or fitness for duty issues appropriately.
- Support leaders in building high performing, inclusive teams through guidance on goal setting, individual development plans, performance conversations and managing performance concerns, ensuring performance documentation is complete, timely and aligned with policy.
- Coordinate performance and talent processes for assigned groups, including performance review cycles, calibrations, promotion discussions and translation of engagement survey results into clear action plans with tracked follow through.
- Support annual salary review and bonus processes, advise on offers, promotions and pay adjustments within established guidelines and partner with Organizational Development on job evaluations, job leveling and market pricing aligned with global job architecture.
- Maintain high data integrity across HR systems by accurately processing employee lifecycle and workforce changes, talent acquisition requisitions and mobility and immigration actions, and support core P&C metrics that highlight trends, risks and opportunities.
- Support accurate and timely payroll inputs for North America and manage offshoring partnerships to ensure accurate and timely pay, compliance with local regulations, adherence to service level agreements and alignment with Coates values.
- Identify and implement improvements to P&C processes, documentation and SOPs and promote effective use of HR systems and self-service tools by managers and employees, providing feedback to HRIS and global teams on issues and enhancements.
- Support the Senior Director, P&C NAM with organizational change and change management activities, ensuring plans and communications are clearly defined, consistently applied and compliant with federal, state and local employment laws and internal policies.
- Support culture, DEIB initiatives, employee groups and local inclusion efforts and lead by example in reinforcing desired leadership and team behaviors in day-to-day practice.
- Partner with global People and Culture and Centers of Expertise to localize and implement global programs and represent North America needs and feedback in global forums and projects.
- Build strong, credible relationships with leaders and employees by maintaining a regular in office presence and serving as a visible, trusted and solutions focused P&C partner.
Capabilities
- Ability to work in a fast-paced environment and demonstrate agility in being both strategic and operational.
- Exceptional interpersonal and communication skills.
- Proven ability to influence and build strong working relationships at all levels of the organization.
- Ability to challenge leaders thinking to ensure robust decision making.
- Driven to consistently deliver exceptional outcomes for the business.
- Demonstrated experience in change management
- Strong problem-solving and analytical skills.
- Excellent time management skills with a proven ability to meet deadlines.
- High ethical standards and the ability to maintain confidentiality.
Qualifications
- Bachelor's degree in Human Resources, Business Administration, or a related field
- A minimum of 5-7 years experience in P&C with at least 3 years in a business partnering role.
- Strong knowledge of employment laws and regulations in the U.S. and Canada
- Proficiency in ATS, HRIS and business systems, such as ADP, HiBob, Lever, Asana
- Advanced skills with Microsoft Office Suite.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation, such as coatesgroupcareer.com.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Coates does not operate or communicate through any domain resembling "@coatesgroupcareer.com"
- We do not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website https://coatesgroup.com/careers or directly through our LinkedIn profile: Coates Group
- All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at]hire.lever[dot]co
If you receive any suspicious communications purporting to be from Coates, we urge you not to respond, do not click any links, and do not provide any personal information. Your safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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