People Experience & Communications Specialist

Position Summary:

The People Experience & Communications Specialist will be responsible for connecting our fully remote workforce to the company’s purpose, strategy, and culture. This creative and forward-thinking communicator will develop innovative approaches to engage employees across locations, channels, and mediums. The role manages the internal communications ecosystem, including the company intranet, and partners with leaders and HR to ensure every employee feels informed, inspired, and connected. They are a partner in leading our culture, experience and corporate social responsibility activities in partnership with the CHRO.

The People Experience & Communications Specialist is a full-time, remote, exempt position and reports to the Chief Human Resource Officer.

Base Salary Range: $95,000 - $110,000 annually.

Specific Responsibilities:

Internal Communications & Intranet Leadership

• Lead the design, content, and ongoing evolution of the company’s intranet as a dynamic digital headquarters for all employees.
• Build and execute an integrated internal communications plan that fosters alignment, transparency, and engagement across a remote workforce.
• Source, write, and publish compelling stories that spotlight employees, teams, and organizational impact.
• Deliver clear and timely updates on priorities, performance, and organizational change initiatives.
• Continuously explore creative ways (e.g., video, podcast, interactive media, virtual events) to connect people in a remote environment.
• Partner with executive and HR leaders to translate business strategy into inspiring, accessible messages.
• Own the quarterly All Hands Meetings, inclusive of content curation, creation and meeting production.
• Align internal and with external candidate messaging to reinforce our reputation as an employer of choice and mission-driven business.

Creative Content Development

• Write, design, and edit content for newsletters, intranet articles, video coordination, graphics, and virtual town halls.
• Experiment with new communication formats and technologies that enhance connection in a distributed environment.
• Ensure visual identity, tone, and voice remain consistent and reflect company values.

Employee Experience & Culture Activation

• Partner with HR and leadership to strengthen the employee experience from onboarding through offboarding, ensuring every touchpoint reflects our culture and values.
• Design initiatives that celebrate, connect, and recognize employees across our remote environment, including planning virtual events and supporting in person events in partnership with other teams
• Curate and share stories that highlight employee voices, milestones, and impact.
• Support execution of engagement programs and events that foster connection, inclusion, and belonging.
• Assist with engagement survey follow-up, pulse checks, and storytelling that show progress against culture commitments.
• Partner with the HR team to ensure the communication and experience elements of programs (performance management, learning, recognition) are well-executed and well-understood.
• Serve as an advocate for the employee voice, surfacing ideas and feedback to inform messaging and experience design.
• Support enterprise change management efforts through communication plans.

Skills:

• Creativity & Innovation: Generates new ideas and channels for engagement; designs content that stands out.
• Communication Excellence: Translates complex strategies into clear, motivating messages. Relationship Building: Builds trust across teams and functions; collaborates effectively in a remote setting.
• Project Management: Manages multiple priorities and deadlines in a fast-paced environment.
• Analytical Thinking: Uses data and feedback to evaluate communication impact and continuously improve.

Experience:

Required:

• 5+ years of experience in employee communications, public relations, or marketing.
• Demonstrated creativity in storytelling and content development for digital channels.
• Experience communicating to and engaging a remote or hybrid workforce.
• Strong writing, editing, and visual communication skills with a focus on clarity and tone.
• Familiarity with internal communication platforms (e.g., SharePoint, BambooHR)
• Experience maintaining or redesigning an intranet or internal communications hub.
• Skills in Adobe Creative Suite, Canva, or other design tools.
• Experience in change management or employer brand communications.

Education:

• Bachelor’s degree in Communications, Journalism, Marketing, HR, or related field.

WHO WE ARE

The Council for Affordable Quality Healthcare (CAQH) was formed by health plans who came together nearly 25 years ago with the desire to make healthcare work better. Today, we are trusted by stakeholders from across the healthcare ecosystem to improve business processes and offer the most comprehensive provider and member data in the United States.

WHAT YOU GET

CAQH recognizes that its most important asset is its growing team of smart, creative, collaborative, forward-thinking and passionate professionals – and that a comprehensive employee benefits package is an important factor for them in choosing where to work. CAQH offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k.

At CAQH, we are proud of our active commitment to equal opportunities for all. Our teams work diligently to foster a workplace where all individuals are valued, respected, and empowered. We embrace different perspectives and are dedicated to providing equal opportunities for everyone to thrive. Join us in our mission to transform healthcare through innovative technology solutions while making a positive impact on the lives of diverse communities.

CAQH is an equal opportunity employer. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all personnel actions, without regard to race, color, religion, sex, national origin or ancestry, age, marital status, disability, protected veteran status, personal appearance, sexual orientation, gender identity or expression, familial status, family responsibilities, matriculation, political affiliation, genetic information, source of income, place of residence, or any other characteristic protected by law. CAQH will not tolerate any unlawful discrimination, and any such conduct is strictly prohibited.

Applicants have rights under the Family Medical Leave Act (FMLA), Equal Employment Opportunity (EEO), and the Employee Polygraph Protection Act (EPPA). If you are interested in applying for employment with CAQH and need an accommodation to apply for a posted position, contact CAQH Human Resources at 202-517-0436.