People & Office Operations Support

Location: Phoenix, AZ 85051 (Onsite)

Schedule: M - F | 7 am - 3 pm

This role is essential to keeping operations running smoothly while identifying and implementing better, more efficient ways of working in a mission-driven, people-centered organization.

Key Responsibilities:

• Provide administrative support to the Owner, including scheduling, correspondence, and document preparation
• Support recruiting, onboarding, and HR documentation
• Assist with payroll and benefits administration (Gusto)
• Manage calls, emails, and office coordination
• Track employee and client activity using HubSpot and Salesforce
• Help design, implement, and document call center processes, procedures, and SOPs
• Identify opportunities to improve call center workflows, productivity, and service quality
• Prepare reports, internal communications, and presentations
• Support a respectful, inclusive workplace culture
• Other duties as assigned

Qualifications:

• 2+ years of administrative, HR, operations, or executive support experience
• Experience supporting call center operations and process improvement preferred
• Familiarity with Google Workspace; HRIS/CRM tools a plus (Gusto, HubSpot, Salesforce)
• Strong organizational, documentation, and problem-solving skills
• Professional discretion and ability to handle confidential information

Job Type: Part-time

Pay: $20.00 - $25.00 per hour

Application Question(s):

• Are you able to work onsite Mon - Fri 7 am - 3 pm?

Education:

• High school or equivalent (Required)

Experience:

• Human resources: 2 years (Required)
• Gusto: 1 year (Preferred)

Ability to Commute:

• Phoenix, AZ 85051 (Required)

Work Location: In person