People Operations Lead

Job Title: People Operations Lead

Location: Remote

Employment Type: Internal Team, Full-Time Contractor

Working Hours: 5:00 PM – 1:00 AM Pakistan Standard Time (Monday to Friday)

Industry: Recruitment, HR Operations

About Us

Mint Source is a remote-first bridge that connects vibrant talent with international clients and agencies,enabling skilled individuals to showcase their expertise on a global stage. We solve one critical problem: hiring drag. We help founders and leadership teams get out of the recruiting seat and back to the 20% of work that actually grows their business.

Our Values

• True to our Word: We walk the talk. Commitment and reliability are in our DNA
• Deliver Excellence: Excellence is our standard, from candidate quality to client communication
• Be the Captain: We steer with confidence. Responsibility and quality are our navigational stars
• Honesty: We do what's right through transparent and open communication
• Equal and Fair: We operate without hierarchy bias, prioritizing fairness and inclusion

Role Overview
Mint Source is hiring a People Operations Lead to build and own retention, performance, and people operations across our embedded talent model. You'll lead and scale the people operations team, take ownership of difficult conversations and people decisions that directly impact retention and client trust, and strengthen, formalize, and scale people systems as the business grows. Success in this role looks like high retention, healthy culture, confident talent, and clients who trust Mint Source to manage the people side end to end.

What You'll Do

• Own end-to-end people operations for embedded and retained hires, from onboarding through ongoing performance and retention
• Lead, manage, and grow the people operations team, setting standards and ensuring consistent execution across all people workflows
• Act as the primary owner of people-related client communication, including check-ins, performance discussions, and escalations
• Build strong relationships with embedded talent through regular check-ins, feedback conversations, and proactive support
• Lead onboarding and offboarding processes, ensuring talent clearly understands Mint Source's role, expectations, and policies
• Oversee payroll coordination and pay-related issue resolution in partnership with back-office support, ensuring accuracy, timeliness, and clear communication with talent
• Own performance management, including setting expectations, delivering feedback, and placing talent on performance improvement plans when required
• Confidently handle difficult conversations with talent and clients, addressing issues early and fairly
  Design and drive employee engagement and culture initiatives that reinforce accountability, ownership, and performance standards across the company
• Create, document, and enforce SOPs across people operations, including onboarding, offboarding, policy enforcement, and client touchpoints
• Partner closely with founders and recruitment leadership to ensure smooth handovers from hiring into retention
• Track people health metrics, identify risks early, and implement clear action plans to prevent churn

What We're Looking For

• 2-3 years of experience in people operations, HR, client success, or operations within a recruitment or agency environment
• Relationship-driven and energized by people interaction, with the ability to build trust and rapport quickly
• Proven ability to lead difficult conversations around performance, expectations, and accountability
• Experience managing employee engagement, performance reviews, and performance improvement plans
• Previous experience managing a small team in a remote or distributed environment, or readiness to scale and lead one
• Strong client-facing communication skills with confidence owning people-related relationships
• Strong judgment and decision-making skills, balancing people needs, client expectations, and business priorities
• Comfortable using BambooHR, Payoneer WFM, Slack, and ClickUp
• Emotional resilience and composure in high-pressure or sensitive situations
• A bias toward action and follow-through in fast-moving, ambiguous environments
• Experience building SOPs and operational processes from the ground up
• Highly organized, proactive, and comfortable operating in an environment that is still being built

Key Performance Metrics (KPIs)

• Retention and engagement levels of embedded and retained hires
• Successful onboarding and clarity of expectations within the first 30/60/90 days
• Reduction in recurring people-related issues and escalations
• Client satisfaction with people management, communication, and issue resolution
• Completion, adoption, and effectiveness of people operations SOPs

What You Get

• A core leadership role with ownership over people operations, culture, and retention
• Direct influence over how Mint Source scales its people function
• Clear expectations, trust, and autonomy to strengthen and scale existing systems
• Exposure to international clients and globally distributed teams
• Opportunities to grow into senior operations leadership as Mint Source scales
• A remote-first environment that values accountability, ownership, and strong communication