People Services Representative (EMEA Shift)

QAD is a global leader in cloud-based enterprise solutions, empowering businesses to adapt faster and thrive in an increasingly dynamic, digital world. With a strong focus on innovation and AI-driven insights, QAD is shaping the future of enterprise transformation across industries. We foster a flexible, inclusive culture where bold ideas and future-focused talent to drive real impact. Join us to help build the intelligent, connected enterprise of tomorrow.

This hybrid position requires candidates to be based in Mumbai/Pune, with 3-4 days of in-office collaboration per week.

The People Services Rep serves as the primary point of contact for employees and managers seeking HR support and guidance. This role is responsible for delivering efficient and effective HR services, addressing inquiries, and providing assistance on a wide range of HR-related matters. They will ensure timely resolution of inquiries and strive to enhance the overall employee experience.

Key Responsibilities:

• Frontline Support: Act as the initial point of contact for employees and managers seeking HR assistance via phone, email, or chat.
• Inquiry Handling: Respond promptly and accurately to inquiries related to HR policies, procedures, benefits, payroll, employee data, and other relevant topics.
• Issue Resolution: Resolve Tier 1 HR inquiries and requests efficiently, escalating complex issues to Tier 2 or appropriate HR specialists when necessary.
• Data Management: Maintain accurate employee data records in the HR information system (HRIS) and other databases, ensuring data integrity and confidentiality.
• Documentation: Prepare and process HR-related documentation, including employment verification letters, status changes, and other administrative tasks as needed.
• Employee Self-Service Support: Assist employees with navigating self-service HR systems, troubleshooting technical issues, and providing guidance on accessing resources.
• Compliance: Stay updated on HR policies, procedures, and legal requirements to ensure compliance with relevant regulations and company guidelines.
• Continuous Improvement: Identify opportunities for process improvements and contribute to the development of best practices within the HR Shared Services team.
• Customer Service Excellence: Provide high-quality customer service by demonstrating empathy, professionalism, and a solution-oriented approach in all interactions.
• Collaboration: Collaborate with other HR teams, including Talent Acquisition, Benefits, Compensation, and Employee Relations, to ensure seamless service delivery and support HR initiatives.

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
• Number of years: 2+ years of HR experience HR shared services, customer service, or administrative support role preferred.
• Computer skills: Working knowledge of HRIS Systems (Workday preferred). Proficiency in Google Productivity Suite is highly desired.
• Other knowledge: Solid understanding of HR policies, procedures, and best practices. Familiarity with HRIS and case management systems is advantageous.

Key Skills:

Confidentiality: Demonstrated ability to handle sensitive information with discretion and maintain confidentiality at all times.

Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Problem-Solving Abilities: Strong analytical and problem-solving skills, with the ability to effectively troubleshoot and resolve issues.

Customer Focus: A customer-centric mindset with a commitment to delivering exceptional service and support to internal stakeholders.

Organizational Skills: Detail-oriented with strong organizational and time management skills, capable of managing multiple tasks and priorities effectively.

Team Player: Ability to collaborate effectively within a team environment and contribute to a positive and inclusive workplace culture.

Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.

• Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
• Opportunity to join a growing business, launching into its next phase of expansion and transformation.
• Collaborative culture of smart and hard-working people who support one another to get the job done.
• An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
• Compensation packages based on experience and desired skill set

About QAD:

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises. QAD solutions help customers in the automotive, life sciences, packaging, consumer products, food and beverage, high tech and industrial manufacturing industries rapidly adapt to change and innovate for competitive advantage.

QAD is committed to ensuring that every employee feels they work in an environment that values their contributions, respects their unique perspectives and provides opportunities for growth regardless of background. QAD’s DEI program is driving higher levels of diversity, equity and inclusion so that employees can bring their whole self to work.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.