Customer Service Leader

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Leader in Mumbai we’re looking for?

Your future role

Take on a new challenge and apply your engineering and customer service expertise in a new cutting-edge field. You’ll work alongside collaborative and dynamic teammates.

You’ll play a key role in ensuring the maintenance, performance, and reliability of EMU/MEMU/LOCO operations in Mumbai. Day-to-day, you’ll work closely with cross-functional teams across the business (such as Sourcing, Quality, RAMS, and Project Engineering teams), oversee material planning and logistics support, and much more.

You’ll specifically take care of coordinating maintenance operations and ensuring compliance with reliability KPIs, but also develop fleet maintenance plans and provide technical solutions for continuous improvement.

We’ll look to you for:

• Providing overall support and coordination for EMU/MEMU/LOCO maintenance operations

• Aligning with Sourcing and Quality teams for material planning

• Monitoring train performance in line with reliability KPIs

• Gathering technical knowledge and field data for reliability studies

• Providing technical solutions for obsolescence with Engineering support

• Developing and maintaining spare parts and fleet maintenance databases

• Ensuring on-time preparation of BG and POA, as well as payment follow-ups

• Supporting continuous improvement and benchmarking with similar fleets

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduate in Engineering or Industrial fields (Bachelor’s degree in Electrical/E&C Engineering preferred)

• 5 to 8 years of experience in a related field

• Computer literacy (Microsoft Windows & Office environment)

• Basic knowledge of SAP & GSI

• Understanding of train parts, subassemblies, and propulsion systems

• Effective communication and customer-handling skills

• General knowledge of the railway industry (preferred)

• Field exposure to Indian Railways (preferred)

• Problem-solving and critical thinking skills

• Familiarity with DFQ, Quality, and Audit processes

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership or specialized technical roles

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

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