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Education/Experience:
Equivalent to two (2) years of college-level course work in business administration AND two (2) years of office administrative experience in a human resources setting and/or in a customer service related field.
Licensing/Certification Requirements:
None required.
Knowledge of:
Basic human resources principles and practices; patient rights; department and hospital safety principles and practices; computer applications related to the work assigned; business arithmetic; record keeping principles and practices; practices of reviewing payroll and personnel documents for completeness and accuracy; infection control policies and procedures; handling, storage, use and disposal of hazardous materials; patient rights; department and hospital emergency response policies and procedures.
Skill in:
Performing technical, specialized, complex or difficult financial office support duties; reading and explaining rules, policies and procedures; applying customer service techniques; using initiative and independent judgement within established procedural guidelines; processing documents and payments; maintaining accurate records and preparing accurate and timely reports; writing reports; using computers and related software applications; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; efficient, effective and safe use of equipment.
Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard office equipment, vision to read printed materials and a computer screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or a eligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.
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