Performance Analysis and Reporting Expert (Native Arab)

We're Hiring: Performance Analysis and Reporting Expert (Native Arab)

We are seeking a highly analytical and detail-oriented Performance Analysis and Reporting Expert with a strong background in the IT or Telecommunications industry. This role is critical in monitoring, analyzing, and reporting on the performance of systems, services, and business operations to support strategic decision-making. The ideal candidate will have a proven ability to translate complex data into actionable insights and provide performance reports that drive operational efficiency and service excellence.

Key Responsibilities:

· Develop and maintain performance dashboards and KPI reports for business units, IT systems, and telecom operations.

· Analyze operational data to identify trends, anomalies, and areas of improvement.

· Translate business requirements into analytical models, visualizations, and performance reports.

· Collaborate with cross-functional teams (e.g., IT, Network Operations, Business Units) to define performance metrics and data sources.

· Support forecasting and trend analysis using historical data.

· Ensure data accuracy and integrity across all performance reporting platforms.

· Automate data extraction and reporting processes where possible, using tools like SQL, Power BI, Excel, or similar platforms.

· Present findings and recommendations clearly to both technical and non-technical stakeholders.

· Monitor SLAs, service quality, and operational performance against defined benchmarks.

Qualifications

· Bachelor’s degree in computer science, Telecommunications, Information Systems, or related field.

· 5+ years of experience in performance analysis, reporting, or data analytics within the IT or telecom industry.

· Strong understanding of telecom/IT KPIs, service metrics, and performance management principles.

· Proficiency in data analysis tools such as SQL, Power BI, Tableau, Excel, or Python (for data analysis).

· Experience working with large datasets and relational databases.

· Excellent analytical, problem-solving, and critical-thinking skills.

· Strong communication skills, both written and verbal, with the ability to explain complex data in clear business terms.

Job Type: Full-time