Pet Care Operations Support – Grooming & Social

Pet Care Operations Support – Grooming & Social (W-2 After Onboarding)

Position Summary

The Pet Care Operations Support – Grooming & Social role is a hybrid, hands-on position designed for individuals who enjoy working directly with dogs while also supporting social engagement, client communication, and light operational tasks. This position plays a key role in supporting daily mobile grooming operations and representing the Bubbles & Beyond brand both in-person and online.

This role is not a groomer position and not a full-time marketing or influencer role. It is an entry-to-intermediate support role with clear expectations, structured onboarding, and opportunities for growth.

Employment Classification

• Introductory Period: Minimum 30-day onboarding and training period
• Employment Status After Onboarding: W-2 Employee
• Hours: Up to 40 hours per week
• Schedule: Varies based on operational needs (van days, admin/support days)

Compensation

• $18–$21 per hour, based on experience
• Performance-based raises may be considered after the onboarding period
• Opportunity for expanded responsibilities and advancement over time

Core Responsibilities

Grooming & Pet Care Support

• Assist groomers in the mobile grooming van with bathing, drying, preparation, and cleanup
• Handle dogs safely, calmly, and compassionately at all times
• Maintain cleanliness and organization of grooming tools, equipment, and van workspace
• Assist with daily van setup, breakdown, and supply management

Social & Client Engagement Support

• Capture photos and short videos of pets, grooms, and behind-the-scenes operations
• Assist with posting and engagement on approved social media platforms
• Respond professionally to comments and messages within established guidelines
• Support brand and client storytelling that highlights services, safety, professionalism, and pet care expertise

Administrative & Operational Support

• Assist with scheduling, client communication, and CRM updates
• Support inventory tracking, supply restocking, and organization
• Assist with general operational tasks as assigned to support business efficiency

Behavioral & Professional Expectations

• Maintain punctuality, reliability, and consistent attendance
• Demonstrate a positive attitude and willingness to assist where needed
• Communicate respectfully with clients, team members, and leadership
• Follow all company policies, safety standards, and procedures
• Represent the Bubbles & Beyond brand professionally at all times

Qualifications

Required:

• Comfort handling dogs of various sizes and temperaments
• Ability to follow structured processes and instructions
• Strong work ethic and attention to detail
• Comfort appearing in photos or videos for company use

Preferred (Not Required):

• Prior experience as a dog bather, kennel assistant, or daycare attendant
• Basic familiarity with social media platforms or content creation

Role Scope & Clarifications

This position is not:

• A groomer or stylist role
• A full-time marketing or influencer position
• A desk-only administrative role

When not actively assisting with grooming, team members are expected to support administrative, operational, or organizational tasks. There is no designated downtime.

Growth & Development

Bubbles & Beyond Pet Care values internal growth and development. Successful performance in this role may lead to:

• Advanced grooming assistant responsibilities
• Expanded brand or operations support roles
• Participation in structured training and career pathway programs

Acknowledgment

This role description outlines the general duties and expectations of the Grooming Assistant & Brand Ambassador position. Duties may evolve based on business needs. Employment remains at-will in accordance with applicable law.

Pay: $18.00 - $21.00 per hour

Expected hours: No more than 40.0 per week

Work Location: In person