Pharma Program Manager - Analyst II, Partner Operations - Health and Wellness Non-Store Operations

Position Summary...

Help shape the patient experience in Walmart Specialty by turning referral and program data into action. As a Pharma Program Manager – Analyst II, Partner Operations, you’ll own day-to-day administration and monitoring of specialty pharmacy referral programs (Start/Delay, Refill Delay, and Adherence outreach), ensuring accurate reporting, compliant processes, and timely issue resolution. You’ll partner closely with internal teams and external HUB/data aggregators to improve service metrics, reduce friction, and drive measurable program performance.

About Partner Operations
Partner Operations connects Walmart Specialty’s pharmacy teams, product partners, and external HUBs to ensure referrals move smoothly from intake to therapy start and ongoing adherence. We operate through disciplined process management, data-driven insights, and fast cross-functional problem solving—balancing patient needs, partner expectations, and compliance requirements. This role is central to keeping referral workflows accurate, resolving escalations quickly, and translating performance metrics into improvements that strengthen outcomes and service quality.

What you'll do...

• Administer and monitor incoming and existing referrals, executing Start/Delay, Refill Delay, and Adherence call programs.

• Create, maintain, and validate program data; analyze KPIs, trends, and exceptions to ensure accuracy and compliance.

• Serve as the internal connector across departments to resolve issues, validate processes, and implement program changes.

• Manage escalated patient issues and support reporting, documentation, and stakeholder communications.

• Collaborate with HUB partners via regular touchpoints, triage updates, and ad hoc referral requests.

What you’ll bring

• 2–3+ years of specialty pharmacy experience across multiple departments/workflows.

• Hands-on experience with pharmacy data, pharma programs, and performance/service metric reporting.

• Familiarity working with data aggregators and HUBs, including referral triage and completeness management.

• Strong analytical capability: KPI analysis, risk/compliance awareness, and translating insights into process improvements.

• Ability to manage timelines, documentation, and stakeholder expectations in a high-volume, patient-impact environment.

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Your Career Journey at Walmart
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We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”.
All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com.
There is no cost or payment required to apply or be considered for a position.
If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart!

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $64,000.00 - $96,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

• Regional Pay Zone (RPZ) (based on location)
• Complex Structure (based on external factors that create challenges)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor’s degree in Business, Technology, Communications, or related field OR 2 years’ experience in eCommerce, retail operations, or related field.
2 years’ experience in SQL, Python, or Looker
Advanced Excel Skills

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Primary Location...

2354 COMMERCE PARK DR, ORLANDO, FL 32819-8601, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.