Pharmacy Messenger -

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Previous experience as a pharmacy messenger highly preferred (Required)

Required Skills/Knowledge
Decision Making and Judgment -Professional competence and common sense.
Equipment -Basic knowledge of computer applications (i.e. MS Word, E-mail, etc.).
Physical - ability to lift up to 30 pounds and stand and walk for long periods of time.
Ability to work in a distribution type of environment.

Functional Accountabilities
ESSENTIAL DUTIES AND RESPONSIBILITIES

• 
  Deliver medications to patient care areas as needed within established specified timeframes using elevators, stairs, etc.

• Assist the pharmacists and technicians, according to assignment, to include: stocking and maintaining medications, and supply inventory par levels in all work areas, as well as in drug carts.

• Assist with delivering and packaging medication as directed, often in emergent situations requiring expediency, accuracy, etc.

• Remain abreast of departmental communications via emails, staff meeting minutes, hospital intranet, and distributed literature.

• Comply with all regulatory bodies and requirements including HIPAA, DC Law, JCAHO, and Hospital / Departmental Policy and Procedures.

Customer Service

• 
  Perform duties under the auspices of CNMC values 3 C's (Commitment, Connection, and Compassion)

• Display friendly, helpful behavior and sensitivity to the needs of patients, visitors, and coworkers

• Treat others with consideration, courtesy, and respect; demonstrate judgement and tact when dealing with others

• Perform duties willingly and with initiative

• Remain calm and continue to work effectively in stressful situations

• Demonstrate appearance and hygiene appropriate to the delivery of quality service.

• Communicate effectively with patients, visitors, and coworkers specific to age and level of development

• Cooperate with other CNMC departments or work groups

• Demonstrate sensitivity to cultural differences

• Foster mature professional relationships with fellow employees

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance