Pharmacy Technician

Job Title: Pharmacy Operations Senior Representative

Location: Remote in any of the following: IL, TX, TN, NM, OK or MT

Job Type: W2 Contract

Expected hours per week: 40 hours per week

Schedule: 8:00am – 5:00pm CST Monday thru Friday. No weekends or holidays.

Pay: $22 per hour

Role Summary

The Pharmacy Technician supports the Medicare Part D Medication Adherence (Stars) program through telephonic outreach to Medicare members, pharmacies, and providers. This call-center role focuses on identifying and resolving barriers to medication adherence while delivering high-quality customer service and meeting daily performance metrics.

Key Responsibilities

• Conduct outbound/inbound calls to members, pharmacies, and providers
• Assist members in obtaining prescribed medications and addressing adherence barriers
• Collaborate with clinical pharmacy teams, providers, and health plan resources
• Work in a monitored call queue and meet productivity and quality standards
• Handle member inquiries, complaints, and complex issues
• Maintain HIPAA compliance and a professional, member-centric approach.

Required Qualifications

• Active Pharmacy Technician license
• 1+ year experience in retail pharmacy, PBM, or health plan setting
• Strong customer service, communication, and multitasking skills
• Comfortable working with multiple systems (phone, Word, Excel, web-based tools)

Preferred Qualifications

• Call center experience
• 2+ years pharmacy, PBM, or health plan experience
• CPhT certification (PTCB or NHA)