Pharmacy Technician

Job Description:

We are seeking a dependable, detail-oriented, and customer-focused Retail Pharmacy Technician to join our growing independent pharmacy team. The ideal candidate is professional, efficient, compassionate with patients, and capable of operating in a fast-paced retail pharmacy environment while maintaining accuracy and compliance with California pharmacy law.

Responsibilities:

• Assist pharmacists in accurately preparing and dispensing prescription medications
• Enter prescription information into the pharmacy system accurately and efficiently
• Process insurance claims and troubleshoot third-party rejections
• Answer incoming phone calls professionally and assist patients with questions
• Provide excellent customer service to patients, prescribers, and healthcare staff
• Assist patients at pickup and drop-off counters
• Maintain patient confidentiality in compliance with HIPAA regulations
• Assist with inventory management, medication stocking, expiration checks, and organization
• Assist with processing and organizing medication orders under pharmacist supervision
• Prepare prescription labels, packaging, and medication staging
• Coordinate refill requests and communicate with prescriber offices as needed
• Assist with prior authorizations and insurance-related issues
• Help maintain anpharmacy workflow efficiency and reduce patient wait times
• Assist with delivery coordination and patient communication when necessary
• Maintain cleanliness and organization of the pharmacy workspace
• Follow all California Board of Pharmacy regulations and company policies
• Perform additional pharmacy support duties as assigned by the pharmacist

Qualifications:

• Active California Pharmacy Technician License required
• Previous retail pharmacy experience preferred, but not required
• Strong attention to detail and organizational skills
• Excellent communication and customer service abilities
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to work professionally with pharmacists, patients, and healthcare providers
• Knowledge of pharmacy terminology, SIG codes, and medication names preferred
• Bilingual Spanish-speaking candidates preferred

Preferred Skills:

• Familiarity with pharmacy workflow, prescription processing, and insurance billing
• Experience with DigitalRx is a plus, but not required — our current pharmacy system is DigitalRx and training can be provided
• Independent pharmacy experience preferred, but not required
• Knowledge of Medicare Part D and Medi-Cal billing is a plus
• Strong insurance troubleshooting and rejection resolution skills preferred
• Strong customer service, communication, and multitasking abilities

Physical Requirements:

• Ability to stand for extended periods
• Ability to lift medication totes/packages up to 25 pounds
• Ability to perform repetitive typing and data entry tasks

Pay: $20.00 - $21.00 per hour

Work Location: In person