Pharmacy Operations Coordinator, Inpatient Pharmacist

Essential Job Functions

Pharmacy Operations Coordination:

• Coordinates pharmacy operational workflows and distribution processes in coordination with the Pharmacy Technician Coordinator.

• Participates in developing, maintaining, and promoting operational policies, procedures, and standards.

• Leads operational improvement initiatives as assigned.

• Maintains the schedule for the department to ensure proper staffing to meet the demand of the hospital and patients in coordination with the Pharmacy Technician Coordinator.

• Oversees and ensures inventory control by working with inventory specialist technicians.

• Serves as pharmacy operational liaison with nursing, facilities, supply chain, and support services

• Serves as a key escalation point for operational issues requiring leadership intervention.

Staff Supervision & Performance Management

• Provides direct supervision, coaching, and mentoring to pharmacists, technicians, interns, and support staff.

• Develops, implements, and coordinates orientation, initial training, and continuous training programs for new and existing staff.

• Promotes professional development of self and staff through in-service education or outside programs.

• Assists with performance evaluations by sharing feedback and observations on staff with pharmacy leadership, providing insight into the performance of pharmacists, technicians, interns, and support staff.

• Provides assistance with timekeeping processes, ensuring accurate recording and reporting of staff hours.

Regulatory and Operational Compliance & Quality Support

• Monitors and ensures compliance with pharmacy policies, controlled substance procedures, inventory controls, and documentation standards.

• Assists pharmacy leadership and Medication Safety & Informatics Pharmacist with follow-up on medication safety events and operational deviations.

• Supports controlled substance oversight, inventory controls, and audit readiness.

• Coordinates operational inspections, documentation, and follow-up activities.

• Collects and analyzes operational data to identify trends and improvement opportunities.

Departmental Responsibilities

• Demonstrates professionalism by adhering to departmental policies, meeting training requirements, and maintaining attendance and cleanliness standards.

• Exhibits strong organizational, time management, and flexibility skills, proactively taking on responsibilities and adapting constructively to changes or additional duties.

• Participates actively in committees and meetings, follows instructions carefully, and seeks out learning opportunities as needed.

• Consistently delivers excellent customer service by communicating clearly, professionally, and promptly, maintaining confidentiality, and ensuring follow-up on instructions or messages.

• Models McLean Hospital's mission, vision, values, and conduct, demonstrating sound judgment and respectful interactions with patients, staff, and physicians.

• Provides leadership coverage during the absence of the Pharmacy Manager as delegated.

• Functions as a pharmacist in daily operations when required.

• Performs other duties as requested.

Research Pharmacy Functions

• Maintain competency in research pharmacist activities to provide cross coverage when required.

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.