Pharmacy Technician Call Center

Join the PPS/Kroger team At the Kroger headquarters and enjoy benefits like free onsite Gym membership, in store employee discounts, 24 days of paid time off yearly (combination of Vacation, Health and Wellness, and Personal), In addition we have All 6 major Holidays paid off, Yearly Reviews for wage increases, 401k matching, Set Schedules Monday-Friday, and many more!

This Job is a call center position so an added benefit of no face to face patient interactions, no long lines, and if experienced an opportunity to learn a different side of the business!

Position Summary

Be part of a team of pharmacists and pharmacy technicians working in a call center pharmacy, providing customer service for Postal Prescription Services patients. Includes answering and placing calls to patients and providers, as well as prescription entry and billing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• Achieve and maintain productivity levels consistent with contact center standards
• Utilize Pharmacy applications and vendor platforms for data entry and to optimize patient care
• Address patient inquiries received directly through PPS telephone number
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Review customer or client accounts, providing updates and information about billing, shipping, and other account items
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• High School Diploma or GED
• Oregon Pharmacy Technician License
• Ability to work in a fast-paced environment
• Demonstrated ability to maintain confidentiality and protect sensitive information
• Must be 18 years of age

Desired Previous Experience/Education

• Any pharmacy experience
• Any call center experience

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location: In person

Pay: $20.30 - $27.80 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person