Pharmacy Technician - Clinical Coordinator

MISSION
Our mission is to enhance well-being by connecting individuals with vital health resources through a compassionate workforce that embodies the spirit of neighbors helping neighbors.

VALUES
HealthOne is guided by a cultural framework that embodies our values and drives our decisions.

Our PURPOSE is to care for people by connecting them to resources that help protect them in health related situations. To fulfill our purpose, we align our PRIORITIES to ensure each decision we make is ethical, empathetic, economical, and efficient. We care for PEOPLE by being welcoming, authentic, truthful, consistent and humble. We are continuously looking for ways to improve our PROCESS and how we get things done.

HealthOne seeks individuals with integrity and heart to embody our values. Whether you’re starting your career or looking to develop additional skills to reach your full potential, HealthOne provides the means to help you achieve your goals.

JOB PURPOSE
The Pharmacy Technician – Clinical Coordinator is responsible for assisting members and providers with the navigation of the pharmacy and medical benefit as it relates to the acquisition and administration of prescription drugs and/or provider administered medications covered under the health plan, monitoring and producing data related to pharmacy claims, assisting with implementation, maintenance, and coordination of the pharmacy program. This position helps promote member and provider satisfaction by acting as a resource for pharmacy related requests and by providing ongoing navigation of all aspects of the pharmacy benefit.

ESSENTIAL JOB DUTIES
Leverages multiple internal and external pharmacy software applications to assist with aggregating and analyzing pharmacy related data and pharmacy claim information
Seeks to improve member experience, streamline appropriate access to medications, and drive quality outcomes by collaborating with the Alliant Client Services department to address and resolve member and provider related pharmacy questions
Demonstrate critical thinking in order to support and resolve client concerns
Escalates pharmacy related concerns internally across multiple departments and externally with the PBM account team
Communicate clearly and effectively both in person and on the phone to a variety of audiences including members, member care providers, physicians, pharmacists and staff
Coordinates, organizes, and maintains detailed meeting notes, developments, and documents interactions with external pharmacy benefit vendors
Maintains regular and predictable attendance
Consistently demonstrates compliance with HIPAA regulations, professional conduct, and ethical practice
Works to encourage and promote Company culture throughout the organization
Other duties as may be assigned

QUALIFICATIONS
High School diploma or equivalent required
Bachelor or associates degree preferred
Pharmacy Technician Certification Board (PTCB) National Certification and/or National Healthcareer Association (NHA) Pharmacy Technician Certification
Must be registered (or willing to be registered) with the state of Georgia as a Pharmacy Technician
2-3 years’ required work experience as a Pharmacy Technician, preferably in a retail or managed care environment
1-year preferred work experience at a Managed Care Organization/Health Plan
Required experience in processing prescription claims
A basic understanding of common formulary management strategies, including formulary edits and restrictions (ie. quantity limits, tiered copays, etc.)
Familiarity with common pharmacy products, indications, and general costs (ie. Brand vs Generic drugs, Specialty vs non-specialty drugs)
Experience in medical pharmacy billing and coding (HCPCS, NDCs, Common Pharmacy related Procedure Codes, Place of Service)
Proficient in Microsoft Office applications with experience using Word, Excel, PowerPoint, and Outlook
Preferred experience in a reporting/analytic environment with experience specific to pharmacy data analysis and reporting



PHYSICAL REQUIREMENTS
Prolonged periods of sitting at a desk and working on a computer. Moderate to significant amount of stress in meeting deadlines and dealing with day-to-day responsibilities. Must be able to drive a vehicle and daytime/overnight travel as required.



BENEFITS
401K (4% Match, Immediate Vesting)
Accident insurance
Competitive salary
Critical Illness Insurance
Dental Insurance
Employee Assistance Program
Flexible Spending Account
Health & Wellness Program
Health Savings Account
Life & AD&D Insurance
Long Term Disability
Medical Insurance
Paid Time Off
Pet Insurance
Short Term Disability
Vision Insurance

PRE-EMPLOYMENT SCREENING
Drug Screen and Background Check Required

HEALTHONE IS AN EQUAL OPPORTUNITY EMPLOYER
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.