Pharmacy Technician - In-Office-Dispensing

Why Ironwood Cancer & Research Centers? Ironwood Cancer & Research Centers was founded in 1993 by Dr. Parvinderjit Khanuja. Over almost three decades, Ironwood has grown throughout metro Phoenix area. Today Ironwood has 15 locations including 5 comprehensive cancer centers, a multi-specialty oncology network of over 100 providers, a robust Integrative Services program, a dedicated research department, and a growing Women’s oncology program. With over 700 employees our mission is Compassion through Kindness. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Ironwood Cancer & Research Centers, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, collaboration, accountability, and empathy.

Mission Statement: To serve the community by providing quality, comprehensive cancer care which respects the values and needs of each individual.

Overview: We are looking for a full-time in-office dispensing pharmacy technician to focus on prior authorization and financial assistance. Monday - Friday, daytime schedule (no holidays).

Essential Duties and Responsibilities:

• Receives electronic prescriptions; obtains prescription coverage and other pertinent information from the patients; enters data in prescription processing system to create a patient profile and determine insurance eligibility.
• Selects medications from stock for preparation; counts, pours, or mixes pharmaceuticals;
• places pharmaceutical products in appropriate containers and affixes labels to containers;
• packages and sets up delivery of pharmaceuticals to other clinics.
• Works with other healthcare professionals if patient information is unclear to accurately
• process prescription claims.
• Under the direction of the Chief Financial Officer (CFO), assists in contracts and
• contractual requirements for filling the prescriptions. Keeps up to date with all payor changes and communicates with applicable staff.
• Assists with resolving patient billing complaints, i.e., Annual Medicare Deductible.
• Maintains accountability for day-to-day patient reimbursement activities, workload and
• overall workflow.
• Assists patients and/or their responsible parties with questions regarding billings.
• Performs job duties and responsibilities in compliance of payors.
• Works on patient's behalf to identify and assesses patients’ responsibilities for those with
• insurance coverages and to coordinate and/or investigate financial options for those
• without insurance coverages.
• Assists billing department regarding outstanding balances and unpaid prescription claims.
• Performs various collection actions including contacting patients by phone, correcting and
• resubmitting claims to third party payers.
• Monitors, follows up with, and records all insurance re-authorizations required by payors
• to ensure compliance and continuity of treatment.
• Provides excellent customer service to all patients and medical professionals.
• Preserves confidentiality of protected health information (PHI) and adhere to all HIPAA
• guidelines/regulations.
• Prepares and submits necessary documentations (such as prescription hardcopies, patient
• signature logs, invoices, etc.) to payors when audits are requested.

Minimum Qualifications

• Professional demeanor and courteous attitude.
• General knowledge of in-office dispensary laws, practices and procedures.
• Knowledge of brand name drugs and their generic equivalents.
• Knowledge of common medical terms/abbreviations and in-office dispensary calculations.
• Knowledge of insurance and third-party billing systems.
• Must be able to prioritize and work in a fast paced environment.
• Ability to respect confidentiality of patient data.
• Knowledge of medical safety standards to assist in manufacturing and working with pharmaceutical substances.
• Ability to read and interpret prescription information.
• Proficient mathematical skills and is able to calculate mediation doses and dispensing quantities.
• Must be able to type and work on a computer.
• Proficiency in Microsoft Office, Word, Excel and Internet with basic computer skills.
• Knowledge of reviewing and completing Health Insurance Claim Form.
• Excellent written and verbal communication skills.
• Ability to work in a constant state of alertness and safe manner.
• Some travel may be required.

Education and/or Experience:

• High school diploma or equivalent is required.
• Minimum 1 year of retail pharmacy technician experience is required.
• Minimum 1 year of retail in-office dispensary experience preferred.
• Oncology background preferred.
• Specialty pharmacy claims/billing background preferred.

Certificates, Licenses, Registrations:

• Registered pharmacy technician licensed to practice in the state of Arizona.
• Certified pharmacy technician through the Pharmacy Technician Certification Board.
• Valid driver’s license

CPhT Required.

We offer a competitive salary and a comprehensive benefit package including health/dental/vision and life insurance, 401K, and a caring work environment. We are an E.O.E.

Please visit our website at www.ironwoodcrc.com. "Outsmarting Cancer One Patient at a Time"