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Pharmacy Technician / Outbound Coordinator
Join our Team of difference-makers at CareMed Specialty Pharmacy! We are seeking an Outbound Pharmacy Technician/Care Coordinator . This is a full-time position on-site based at our CareMed Specialty Pharmacy in New Hyde Park, New York.
CareMed Specialty Pharmacy has a need for an Outbound Pharmacy Technician/Care Coordinator at our Specialty Pharmacy in New Hyde Park, NY. May transition to remote work after Onsite training is complete.
We offer quarterly incentive bonuses as well as a possible $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials. Come and grow with us!
A career with us is more than just a job. It’s an opportunity to connect and care for our patients, providers, communities, and each other. We attract extraordinary people who have a strong desire to live our mission – to better the lives of those battling rare diseases. Compassion is more important than numbers. We value teamwork, respect, integrity, and passion.
We succeed when you do, and our company and management team work hard to foster an environment that provides you with opportunities for both professional and personal growth.
Starting salary from $24.00 an hour and up
We offer competitive compensation and great benefits including:
- Medical; Dental; Vision
- 401k with a match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Company paid benefits – life; and short and long-term disability
Pharmacy Technician/Outbound Coordinator Responsibilities:
- Responsible for all prescription work assigned; proactively calls patients to schedule/coordinate their medication delivery; collects co-payments; and performs related follow-up activities.
- Ensures continuity of care and timeliness of shipping orders.
- Provides excellent customer service over the phone by answering general patient inquiries and/or efficiently directs clinical inquiries to the Clinical Staff Pharmacists on duty.
- Uses discretion and independent judgment in handling patient complaints received, while documenting incidents in the system and forwards to appropriate staff members.
- Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS regulations and that all required information is documented on the hard copy prescription.
- Communicates with supervisors/managers any information received from patient, physician, insurance company, and/or employees about the patient care or needs.
- Dedicated rare disease support and management of rare disease patients.
- Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.
Pharmacy Technician/Outbound Coordinator Position Requirements:
Education:
- Required: High School Diploma or GED.
- Desired: Associates Degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy or healthcare.
Work Experience:
- Minimum 2 years of pharmacy technician experience, required. 2-4 years of experience in retail or specialty pharmacy, preferred.
Skills/Knowledge:
- Current knowledge of all applicable local, state and federal pharmacy laws, rules and regulations.
- Superior level of customer service and time management, as well as understanding the department operations.
- Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand and generic names of medications, and IV dosage calculations/day supply.
- Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.
- Proficient in data entry, verbal skills, computer skills and the ability to learn the department’s software system.
- Must be a team player willing to accept and promote organizational goals and function with minimal supervision.
- Ability to respond to common inquiries or complaints from customers, employees, or senior management.
- Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Maintain HIPAA patient confidentiality.
- Must be registered with Board of Pharmacy.
Licenses and Certifications:
- Required: Pharmacy Technician Certification.
- Desired: Certified Pharmacy Technician (PTCB).
- Must be registered with Board of Pharmacy.
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