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Pharmacy Technician Refill Calls

Patient Engagement Specialist (Pharmacy Technician)

About the Role

As a Patient Engagement Specialist, you'll be the voice of support for patients navigating their medication needs. You'll handle inbound pharmacy calls, make outbound refill reminders, and guide patients through the refill process with professionalism and empathy. You'll also collaborate closely with pharmacists, clinicians, and internal teams to ensure patients receive timely, accurate support. Location: Onsite in Phoenix, AZ (office setting)

What You'll Do

Coordinate and process medication refills, including data entry and claim adjudication
Place outbound refill calls and assist patients through the refill request
Respond to and resolve inbound patient and provider inquiries
Clarify prescription orders with pharmacists or clinical staff
Maintain and update patient and prescription data in software systems
Spot trends, recommend improvements, and support process‑improvement initiatives
Partner with cross‑functional teams to deliver a seamless patient experience
Maintain confidentiality and uphold high-quality service standards

What You'll Get:

Medical, dental, and vision insurance starting day one
401(k) with match, 4 weeks PTO, 10 paid holidays
Paid parental leave, short-term disability, and professional development
Access to employee resource groups and wellness programs

What You Need:

3+ years of pharmacy technician experience required: (refills, claims adjudication, clinical collaboration, or specialty pharmacy).
National certification (CPhT or equivalent) required.
Willingness to obtain LA or TX pharmacy technician licenses upon hire (costs covered).

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