Pharmacy Technician Special

Main Responsibilities

• Provide prompt, efficient, and friendly customer service, consistently demonstrating care, concern, and patience.
• Greet, assist, thank, and invite customers to return, following company Greet, Offer, and Thank (GOT) standards.
• Assist customers with product location, accessibility needs, heavy items, and service-related requests to enhance the shopping experience.
• Support pharmacists in all pharmacy operations within legal and regulatory limits.
• Coordinate pharmacy workflow and staffing coverage to ensure service efficiency and priority management.
• Serve as the pharmacy computer systems expert and primary trainer for pharmacy support staff.
• Train, coach, and direct pharmacy technicians, clerks, and interns as requested by pharmacy management.
• Maintain inventory control, including ordering, receiving, returns, recalls, outdated, and overstocked products.
• Process non-controlled drug orders and assist with physical inventory preparation.
• Act as third-party billing expert, ensuring accurate claim processing, audits, rejected claim resolution, and staff training.
• Assist with pharmacy financial documentation, pricing surveys, marketing initiatives, and profitability activities.
• Ensure adherence to company policies, legal regulations, safety, sanitation, and appearance standards.
• Participate in district, divisional, and in-store training programs, projects, and special initiatives.

Soft Skills

• Strong customer service orientation with a friendly, approachable demeanor.
• Excellent communication skills, both verbal and written.
• Patience and empathy when working with patients and healthcare professionals.
• Leadership and mentoring skills to guide and develop pharmacy staff.
• Professionalism and accountability in handling sensitive information and interactions.
• Adaptability in a fast-paced, high-volume pharmacy environment.
• Team‑focused mindset with the ability to collaborate across departments.
• Attention to detail and follow-through on tasks and requests.

Core Competencies

• Pharmacy operations support and workflow coordination.
• Training, coaching, and staff development.
• Inventory management and pharmaceutical supply control.
• Third-party insurance and billing administration.
• Customer service excellence in a healthcare retail setting.
• Compliance with pharmacy laws, regulations, and company policies.
• Use of pharmacy automation and computer systems.
• Financial awareness related to pharmacy profitability and pricing.

Knowledge

• Working knowledge of state pharmacy laws and regulations.
• Understanding of pharmacy workflow procedures and workstation functions.
• Familiarity with third-party plans, claim adjudication, audits, and reimbursement processes.
• Knowledge of inventory control practices, recalls, returns, and expiration management.
• Basic understanding of pharmacy financial reports and economic relationships.
• Awareness of customer service standards and company operational guidelines.
• Proficiency in Microsoft Word, Excel, Outlook, and pharmacy information systems.
• Knowledge of technician certification, licensing, and continuing education requirements.

Abilities

• Ability to read, understand, and interpret technical and procedural written materials.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Ability to train, guide, and direct pharmacy support staff effectively.
• Ability to perform basic math functions, counting, recording, and data entry accurately.
• Ability to follow written, verbal, and demonstrated instructions with precision.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Ability to function effectively in a high-volume, fast-paced, and occasionally stressful environment.
• Physical ability to meet job demands, including standing, lifting, vision, and equipment use.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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