PHC Onboarding Officer

PHC Onboarding Officer

Onboarding tasks including managing assigned providers to onboard facilities to the PHC Initiative. Also to work with multiple teams such as the provider engagement team, technical teams and clinical teams to ensure onboarding quality is maintained. Also required to manage the onboarding analytics sheet and provide output reports. Also expected to collect miscellaneous documents and requirements, filing documents, answering enquiries from providers, tracking responses, managing latest provider lists, providers status, follow up on pending points, and populating reports

Qualifications, Experience And Skills

• Bachelor’s degree preferably in Business Administration, Management or related field.
• 5 years of relevant experience in Healthcare Customer Service role. Has UAE experience
• Experience in Digital transformation, PMO , Agile Methodology.

Key Activities and Responsibilities

• Coordinate closely with Provider Engagement to ensure list of facilities required by onboarding to connect are up to date.
• Make follow up calls for completion of project implementation tasks.
• Answer inquiries related to participant’s onboarding process and requirements.
• Tracks and follow-ups the completion of connection requirements, including Security Assessments based on the deadlines given.
• Reports names of non-cooperative facilities to the Provider Engagement Team – at end of deadlines.
• Maintains and submits report including score, approval status, EMR, contact information, and final summary status.
• Ensure compliance with Company’s policy and other relevant regulations on Information Security.
• Performs other duties as assigned or required by the job.
• Proactive/agile/”Can do” attitude.

Job Type: Full-time

Experience:

• Healthcare Customer Service role: 3 years (Required)