Phlebotomy Technician - Ambulatory

The Ambulatory Care Phlebotomist works in outpatient settings—clinics, doctor's offices, or labs—collecting blood, urine, and tissue samples from patients. This position performs venipuncture/capillary draws, label specimens, and manage data entry, focusing on high-volume patient interaction, precision, and customer service in a fast-paced environment.

• Performs phlebotomy procedures according to established policies and procedures.
• Organizes assigned work and ensures the workload is completed in an accurate and timely manner while maintaining an emphasis on patient experience, throughput, and coordination.
• Ensure the proper information is provided on the requisition.
• Maintains high specimen quality.
• Operates assigned equipment, performs any required maintenance and performs all procedures in a safe manner as instructed. Maintains equipment in the condition required by department standards.
• Acts as a receptionist, greet patients, and answer phones in the lab.
• Demonstrates flexibility by adapting to changes in assignments. Cross-trained in all areas and willingly takes on higher level tasks and duties in preparation for increased responsibility. Helps team members when necessary to support the workload of the department.
• Performs venipuncture and capillary techniques (heel/finger sticks) efficiently. Also performs and documents simple tests such as EKGs and glucose monitoring, according to established protocols.
• Verifies patient identity with at least two unique identifiers (e.g., Name and Date of Birth), explains procedures, manages patient anxiet, and ensures accuracy in labeling specimens and processes samples, ensuring proper storage and preparation for transport.
• Utilizes electronic health records (EHR) for data entry, orders tests.
• Adheres strictly to HIPAA and infection control standards.
• Provides clear instructions for self-collected samples (like urine or stool) and manages patients who may have adverse reactions, such as fainting.

Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 1 year Phlebotomy experience Preferred

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse