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Phone Receptionist
Description
Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals.
Job Description
Are you interested in joining a growing ophthalmology practice? Haik Humble Eye Center is seeking an enthusiastic and professional phone receptionist to join our dedicated and patient-focused group of healthcare professionals.
Job Description
- Promptly answer a high volume of incoming calls in a polite and professional manner
- Act as a liaison between patients and the clinic
- Understand and complete patient requests
- Create new patient accounts and input all relevant information
- Schedule patient appointments appropriately and correctly
- Obtain and input demographic and insurance information
- Ensure calls are positive and patient-focused
- Operate multi-line phone system and direct/transfer calls to other departments as needed
- Use medical software system to document messages and direct to appropriate personnel
- Use sound judgment and handle calls appropriately
- Make outgoing calls as requested
- Maintain patient confidentiality at all times
- Review and analyze reports daily to ensure accuracy
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Other duties assigned as needed
- Excellent verbal and written communication
- Ability to effectively communicate on the telephone
- Strong computer skills, including use of medical software
- Thrive in a fast- paced environment
- Superb at multi-tasking
- Attention to detail
- Strong customer service skills
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